Field Service Engineering

Araceli Biosciences builds high-content imaging platforms that help researchers generate faster, higher-quality cellular data for drug discovery. Our Endeavor imaging systems and analysis software are used in pharmaceutical and biotech laboratories to image cells at high-throughput and feed AI-driven discovery workflows. Araceli is becoming the critical infrastructure component that allows drug discovery researchers to connect their wet-lab cellular assay experimentation with in-silico AI drug discovery workflows.

Araceli is hiring a Field Service Engineer to install, support, maintain, and repair, Endeavor imaging systems and related equipment at customer sites. This role is hands-on work in biological laboratory environments: bringing up complex, software enabled microscopic imaging platforms, performing preventive maintenance, troubleshooting hardware and software issues, and keeping instruments running with minimal down time.

The FSE role works directly with scientists and lab staff, documents service activity in our CRM, and collaborates with internal Araceli engineering and software teams to resolve complex field issues and improve service procedures. S. sales and service team and requires regular travel to customer sites, trade shows, and regular visits to company headquarters in Tigard, OR. Araceli Field Service Engineers represent a direct connection between Araceli Biosciences, our products, and our customers and is therefore one of the most critical roles in our organization.

Install, maintain, troubleshoot, and repair complex cellular imaging microscopes and related equipment in customer laboratories

Work directly with scientists and lab staff in customer laboratories to maximize instrument availability and up time

Diagnose hardware, software, firmware, networking, and operating-system issues to minimize system downtime

Collaborate with internal engineering and software developers to resolve complex hardware and software problems

Maintain regular communication with customers and follow established support practices

Track quarterly usage and log files from every installed system in the field

Document service activities, customer interactions, and technical issues in Salesforce and Confluence

Help refine and improve work instructions for installation, repair, and service procedures

Recommend process improvements that improve service quality and customer experience

BS or MS in Engineering, physics, computer science or related field or equivalent work experience

Minimum 3 – 5 years' experience in hands-on field service engineering in the life sciences industry – that includes areas such as biotech, tech-bio and pharma

Ability to work independently in customer laboratory environments and follow lab safety protocols

S. driver’s license and reliable personal vehicle (mileage reimbursed).

Travel up to 70% - includes local day trips, overnight travel on the East Coast, travel to the West/Midwest customer sites, U.S. trade shows, quarterly trips to Tigard, OR, and the potential for occasional Europe travel

Proximity to our primary customer hub of Boston/Cambridge, Massachusetts,

Candidate must be in within regular commuting distance of either location with proximity to major airport to support regional coverage and travel to customer sites.

Competitive salary and benefits package, including 401K retirement benefits, industry-standard time-off allowance and health benefits packages. Araceli is a small, fast-moving team that builds high-content imaging systems for drug discovery. We value practical problem-solving, clear communication, and a workplace where people can do good work and contribute to the growth and success of the company and our customers.

We do not discriminate on basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability. Reasonable accommodations are available for the application, interview, and employment process.