Claim Processor/Customer Service

Job Title: Claims Representative
The Hoosier Lottery Claims Representative Temp will assist customers with the claims process of Hoosier Lottery prizes, questions related to Hoosier Lottery products and other duties as needed.

• Greet customers upon arrival in the Claims Center;
• Ensure all proper documentation is presented prior to claim processing;
• Assist Hoosier Lottery staff with daily office duties;
• Answer claims hotline and assist customers with questions;
• High School diploma or equivalent ;
• Excellent customer service skills;
• General knowledge of and ability to operate a telephone and cash register;
• Basic knowledge of clerical procedures, methods, and principles;
• Proficient in office software, including Microsoft Outlook, Microsoft Excel and Microsoft Word;
• Proficient with modern office equipment including computer, fax machine, and scanners

High School Diploma or Equivalent
Excellent Customer Service Skills
General Knowledge of and Ability to Operate a Telephone and Cash Register
Basic Knowledge of Clerical Procedures, Methods, and Principles
Proficiency in Office Software (Microsoft Outlook, Microsoft Excel, Microsoft Word)
Proficiency with Modern Office Equipment (computer, fax machine, scanners)
Compensation: $15.23 - $16.80 per hour

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