Head of Operations & Business Management

Manager, Operations
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Operations based in United States.
This role leads end-to-end supply chain and operational activities, ensuring materials, products, and customer orders move efficiently through the organization. You will oversee forecasting, material planning, warehousing, inventory, distribution, fulfillment, and customer support while coordinating closely with internal business functions. The position combines external supply chain management with internal people leadership, giving you broad influence across operational performance. You will use data, performance metrics, and process analysis to identify opportunities for greater efficiency, reliability, and sustainability. Working with suppliers, logistics providers, contractors, and cross-functional teams, you will help maintain strong service levels and continuity of supply. This is an opportunity to shape scalable operations in a global environment while directly supporting customer satisfaction and business growth.
Lead day-to-day supply chain and operations activities, partnering with leadership and business functions to align operational execution with organizational objectives.
Oversee forecasting, material planning, inventory management, warehousing, transportation, distribution, customer fulfillment, and support activities.
Manage inbound and outbound logistics operations, including transportation optimization, warehouse performance, safety, logistics quality, and reverse logistics.
Coordinate with planning, production, shipping, procurement, sales, order management, accounting, customer support, product, new product introduction, and quality teams to prioritize orders and achieve on-time delivery.
Monitor operational performance through data and key metrics such as On-Time Delivery (OTD) and Mean Time to Repair (MTTR), identifying risks and implementing mitigation strategies.
Manage relationships, agreements, performance, and negotiations with suppliers, logistics providers, contractors, and other external partners.
Develop and improve policies, procedures, and systems supporting end-to-end supply chain and material flow management.
Implement customer-specific requirements, reporting processes, transportation metrics, and service improvements.
Ensure import and export activities comply with applicable regulatory and legal requirements.
Negotiate transportation rates, services, and supplier or customer arrangements to improve supply chain efficiency and sustainability.
Develop supply continuity and risk management programs to support business resilience during emergency or disruption scenarios.
Support environmental audits and sustainability initiatives related to storage, transportation, distribution, and other logistics activities.
Lead and develop a team of operations specialists, providing guidance, direction, and support to ensure effective execution.
Bachelor's degree in Industrial Engineering, Operations, Logistics, or a related discipline, or equivalent professional experience.
At least 6 years of experience in hardware operations and supply chain management, including a minimum of 4 years in a leadership role within a manufacturing or supply chain environment.
Strong analytical capabilities with experience using self-service business intelligence and reporting tools.
Solid understanding of statistics, operations research, and transportation network optimization.
Excellent written and verbal communication skills, including the ability to present operational information effectively to leaders, employees, customers, and other stakeholders.
Ability to work independently, manage competing priorities, and successfully handle multiple projects.
Flexibility to work varied hours when needed to support a global operations organization.
Ability to successfully complete applicable background screening processes, including employment verification, criminal searches, OFAC and Social Security verification, and credit or drug screening where applicable and permitted by federal and local regulations.
Opportunity to lead broad, end-to-end supply chain operations within a global organization.
Significant cross-functional exposure across procurement, sales, customer support, product, quality, manufacturing, and other business functions.
Leadership responsibility for an operations specialist team.
Opportunity to drive process improvements, logistics optimization, technology adoption, and supply chain sustainability initiatives.
Flexible working hours to accommodate collaboration across a global operations organization.