Head of Programme Management

Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online. Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries. We are a united force of dedicated experts committed to establishing trust online and are recognized as a BC Top Employer for the second consecutive year. Headquartered in Vancouver with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.
We are seeking a delivery-focused Program Director to lead complex, multi-workstream transformation programs from planning through execution and stabilization, as part of the Transformation Office, which drives high-impact, cross-functional initiatives to improve scalability, efficiency, and organizational effectiveness. This role is hands-on and execution-driven, responsible for ensuring initiatives move forward on schedule, risks are proactively managed, stakeholders are aligned, and outcomes are delivered. You will operate as the connective tissue across Product, Engineering, Operations, Finance, Legal, Compliance, and GTM teams — driving accountability and momentum. This will be a full-time, permanent position working out of the Sorrento Valley office on a hybrid model (3-days per week in the office).
Own end-to-end execution of enterprise-level transformation programs.
Break down large initiatives into structured, trackable workstreams with clear owners and deliverables.
Track and manage cross-team dependencies to avoid delivery delays.
Establish structured reporting mechanisms (dashboards, status reports, executive summaries).
Maintain visibility into risks, mitigation plans, and issue resolution.
Operational Implementation
Support implementation of new systems, tools, workflows, or operating models.
Partner with business leaders to transition initiatives from project phase to steady-state operations.
Track tangible business outcomes (efficiency gains, cycle time reductions, cost savings, revenue enablement, risk reduction).
7+ years of experience in program management, operations, or large-scale cross-functional delivery within SaaS, fintech, or technology environments.
Strong project and program management discipline.
Comfortable managing ambiguity while maintaining structure.
Strong stakeholder management and influencing skills.
Proficiency with program management tools (e.g., Jira, Asana, Smartsheet, Monday.PMP or PgMP certification.
Experience supporting systems implementations (CRM, ERP, data platforms, or operational tooling).
Consulting or operational transformation background.
Risks identified early and mitigated effectively.
At Trulioo, you’re a valued member of our team on a journey of professional and personal growth with a world-class organization. Join us in shaping a future where your career is a boundless exploration into the possibilities of technology and digital identity verification.
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