Overnight Flex Dispatcher

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.
When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.
Dispatchers are responsible for communicating with drivers to ensure customers are provided prompt service in a safe and efficient manner. This position receives and responds to customer calls regarding service requests and/or issues and inputs information into data base for all lines of business (Residential, Roll-off, and Commercial). Dispatchers ensure routes are complete and assist with resolving customer issues and missed stops. Effectively dispatch work orders to drivers via radio or phone to customer sites to provide service to customers, primarily in the commercial line of business
Receive incoming calls from customers, customer service, and sales departments, and handle each with appropriate communication and action
Dispatch work orders and perform data entry into computer system
Manage missed stops by working cooperatively with customer, drivers, and/or office staff to resolve issues
Ensure drivers complete paperwork in accordance with DOT regulations and company policy where needed
Assist with monitoring driver hours in accordance with Department of Transportation (DOT) regulations as needed
Professionally interact with internal and external customers
Possess proven analytical/problem solving solutions for the customer and the company
Computer proficiency in Windows and Microsoft applications; AS400 experience, a plus
Must possess excellent customer service and data entry skills
Waste industry (Roll Off, Residential and Commercial lines of business) experience preferred
~1 year of Administrative Assistance, or similar experience preferred

Physical Requirements in a Regular Workday:
Rarely working in areas of dust, odors, mist, gases, and other airborne matter
Additional Working Conditions/Aspects:
Exposure to residential and commercial waste
Ability to travel between offices, as required
Ability to work flexible hours; expected to work nights and weekends as needed
Ability to work overtime, weekends, and/or holidays
Must be able to read and speak the English language

Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company.

It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities