Head of Business Strategy

Experience Strategy Manager
We are looking for a strategic thinker who is passionate about creating world‑class customer experiences in Marketing Automation, Personalization, Loyalty, and CRM. The ideal candidate will thrive on owning and delivering experience strategies for global brands.

As an Experience Strategy Manager, you will be the strategic anchor for specific clients or major workstreams, ensuring a cohesive, customer‑first approach across marketing automation, personalization, loyalty, CRM, and the wider connected customer experience ecosystem.

Own and execute strategic blueprints and customer‑centric frameworks for key clients, turning data‑driven insights into connected customer experiences.

Lead major client workstreams with autonomy, positioning experience strategy as a central pillar of the client's business growth.

Design and optimize sophisticated omni‑channel customer journeys, seamlessly integrating data, technology, content, and consumer insights.

Foster collaboration across disciplines (creative, CX/UX, tech, and data) to ensure strategic recommendations are seamlessly brought to life.

Present to and influence senior client stakeholders, acting as a trusted day‑to‑day partner and advisor on marketing transformation.

You will lead the strategic output for key client accounts, working alongside a talented team of Experience Strategists. You will partner closely with Account Leadership, Data Specialists, and Technology Leads to operationalize your strategies into market‑leading deliverables. We are looking for a seasoned strategist with a proven track record of designing and executing CRM and marketing automation strategies. 8-10 years of progressive experience in CRM, marketing automation, and CX strategy, ideally within an agency or consulting environment.

Strong strategic understanding of leading marketing automation platforms (e.g., Salesforce Marketing Cloud, Adobe Marketing Cloud, Braze, HubSpot) and how to leverage them to drive personalization.

Proven experience managing or mentoring junior team members and leading project workstreams.

Experience working in cross‑functional environments (creative, tech, data) and a desire to collaborate with global, multicultural teams.

Prior experience working with clients in the automotive sector or other complex, luxury industries is a strong advantage.