Head of Care Management Operations

Overview Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the greater New York, New Jersey and Connecticut markets with a rail-served landfill in Ohio. IWS is committed to delivering high-quality waste, recycling and environmental services, while prioritizing the safety of our employees, customers and communities. We cater to a diverse range of industrial, medical and commercial/residential customers.
Founded in 1998, IWS has grown over the years through acquisitions, many of which were family-owned businesses that remain a part of our team today. We’re proud to combine the resources of a large company with the values and care of a family-run business.
Essential Job Summary: Reporting to the Vice President of Rail Operations, the Operations Manager manages the assigned scope of responsibility within a line of business and/or at specific site within a market.
Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. Supervise daily terminal activities including truck flow, container lidding/unlidding, and transloading to railcars.
Enforce safety rules, operating procedures, and regulatory requirements.
Direct and support hourly employees.
Coordinate yard movements, equipment usage, and railcar loading/unloading.
Monitor workflow, productivity, and service performance.
Report operational issues, incidents, and performance metrics to site management.
Requirements and Qualifications: Associate's Degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and 2 years of relevant work experience.
3 years of work experience (in addition to education requirement) in transportation, logistics, or solid waste operations in which coaching, routing assessments and leading employees
3+ years supervisory/team management experience to include direct and indirect reports.
Experience implementing safety (OSHA) programs and equipment specifications
Proven leadership skills in coaching and leading employees
Proven ability to work efficiently with minimal direct supervision
Demonstrated ability to motivate others to achieve results
Proven experience meeting business commitments, driving change and implementing process improvements
Excellent interpersonal and customer service skills
Strong organizational skills and attention to detail
Time management skills with a proven ability to meet deadlines
Proficient with Microsoft Office suite or related software
Must be able to work outdoors in all kinds of weather
Additional Information This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.
Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary Range Minimum USD $100,000.00/Yr.
Salary Range Maximum USD $130,000.00/Yr.

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