Crew Member - Evening Shift - Customer Service

Crew Member

The Crew Member at Spotless Brands plays a vital role in delivering a joyful, safe, and high-quality car wash experience to every customer. Crew Members are responsible for operating wash equipment, prepping vehicles, maintaining a clean and safe environment, and at times supporting customer-facing sales and service needs. Whether vacuuming interiors, guiding vehicles into tunnels or rotating to assist at the kiosk, Crew Members wear many hats and serve as an essential part of daily site operations.

Safely and effectively operate car wash equipment including front wash, back wash, and vacuum

Greet and engage customers with enthusiasm; support membership sales and product upsell in the absence of a Customer Service Advisor (CSA), ensuring consistent customer experience

Perform vehicle inspections prior to entry to identify visible damage and prevent claims

Prep vehicles by removing trash, vacuuming interiors, and wiping surfaces to enhance tunnel performance

Dry, polish, and detail vehicles interior and exterior when applicable, including express and full-service options

Assist in opening and closing duties, including basic maintenance checks and site organization

Perform general site cleaning and upkeep sweeping lots, emptying trash, and maintaining cleanliness of equipment and customer areas

Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment

Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep

Follow all safety standards, operational procedures, and company policies

Perform other duties as assigned to support the team and site performance

High School Diploma or equivalent preferred, not required

Must be at least 16 years of age (or older where required by law or safety regulations)

Previous experience in customer-facing or outdoor role preferred, not required

Must be able to successfully pass a background check in accordance with company policies and applicable laws

Working knowledge of car wash operations and equipment functionality

Strong customer service skills with the ability to create joyful, memorable guest experiences

Basic sales skills to support membership promotion and upselling when needed

Organizational and multitasking skills in a high-volume, outdoor work environment

Ability to adapt quickly and shift between tasks based on operational needs

Ability to follow directions, retain training, and work efficiently with minimal supervision

Ability to work flexible hours, including evenings, weekends, and holidays

Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a time

Ability to lift and carry 50 pounds without assistance for work-related materials

Ability to work outdoors and be efficient in all weather conditions

Use of personal protective equipment (gloves, eyewear, etc.. ) Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.

Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws.