Dispatcher (Finance)

Dispatcher
Financial Services
Administrative
Position Title: Dispatcher
Are you the person who can keep 1020 technicians organized, customers informed, and constantly changing service calls moving in the right direction? A stable, family-owned banking equipment and field service company is seeking an experienced Dispatcher to coordinate work orders, technician schedules, customer communication, parts, inventory, and preventive maintenance from its Duluth office.
The Dispatcher plays a crucial role in ensuring operational efficiency within a dynamic environment. This position involves managing communications with field technicians, providing customer support, and fostering strong relationships with clients. The Dispatcher is responsible for organizing schedules, tracking inventory, and maintaining databases to ensure that all operational needs are met. This role is essential for maintaining the trust and satisfaction of customers while supporting a collaborative team atmosphere.
Dispatcher Responsibilities:

Answer phones and emails in a friendly and professional manner
Manage dispatch for field technicians
Review Work Order management system for urgent actions
Compile and place orders for parts
Track parts ordered and notify technicians upon arrival
Manage inventory and replenish key parts
Maintain databases of key information and update regularly
Support service technicians in preventative maintenance inspections
Dispatcher Requirements:

• 2-5 years of experience as a dispatcher in a repair or similar business
• GED or High School diploma is preferred
• Salesforce experience is preferred

If you are a Dispatcher looking to take the next step in your career, apply now!