Head of Operations & Business Management

First Merchants Bank is seeking a Manager, Operations to join our team! This position will be responsible for ensuring the Operations Department runs efficiently and seeks to continually improve processes. Provide direction to the operations staff to ensure delivery of superior quality service and product support for internal and external customers.

Manage staff, conduct interviews and make hiring decisions, hire and mentor staff and evaluate performance.

Continually review processes for improvement opportunities to enhance the department’s efficiency.

Maintain sound procedures and process controls to ensure compliance with regulatory requirements and SOX key controls.

Identify, track, evaluate and report on Key Performance Indicators (KPI’s) that monitor department performance and address any improvements required.

High school diploma or equivalent (GED).

Experience managing a team of associates.

Bachelor’s degree in business, management, accounting or related field.

Medical, Dental and Vision Insurance

Health Savings and Flexible Spending Accounts

Paid Holidays

Tuition Reimbursement

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

To enhance the financial wellness of the diverse communities we serve.

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We believe in the power of inclusion and belonging."

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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