VIRTUAL HEALTH LIAISON

A Day in the Life at Option Care Health
Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members.
The Practice Liaison, Chronic Therapies is responsible for improving referral-to-start conversion, and managing relationships with healthcare providers across chronic therapy programs, with a focus on specialty and infusion therapies.
This role serves as a key connection point between providers, patients, and internal teams. The individual uses data, insights, and proactive account management to improve access, remove barriers, and deliver a strong provider and patient experience. Build and maintain strong relationships with physicians, clinics, and referral sources
Partner with Sales, Intake, Pharmacy, and Operations to resolve issues
Serve as a primary point of contact for key accounts
In partnership with Chronic Account Executive:
Execute outreach through calls, virtual meetings, and targeted campaigns
Partner with field sales to expand reach and coverage
Data, Reporting & Continuous Improvement
Track account performance, referral trends, and growth opportunities
Use CRM and internal systems to manage activity and results
Participate in provider business reviews and performance discussions
Recommend process improvements based on data and feedback
Support providers with education on referral requirements and processes when requested by the Chronic Account Executive.
Represent the organization at community and professional events
Work closely with Sales, Operations, Pharmacy, and Intake teams
i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)
High school diploma or equivalent is required

• Pharmacy operations, Nursing Operations, Patient Onboarding , or Revenue Cycle Management.
• Experience growing referral provider relationships and partnerships

Experience providing High Level/White Glove customer service to internal and external customers, including meeting quality standards of services and evaluation of customer satisfaction.
Proficient computer skills. Ability to work with Microsoft Windows-based programs, and acceptable data entry skills required. Power Point, Excel, Word
Experience in identifying operational issues and recommending process improvements.
Ability to work cooperatively with pharmacy branch departments, Sales Team members, and customers.
Strong organization and planning skills with ability to make/deliver presentations
Travel Requirements: (if required)
Minimal travel (up to ~20%)
Primarily remote with virtual engagement
Bachelor’s degree in Business, Healthcare, Life Sciences, or related field
Knowledge of referral workflows, intake/admissions, or reimbursement processes
Experience managing complex or multi-stakeholder accounts

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Medical, Dental, & Vision Insurance

• 401K Retirement Savings Plan with Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• Company Paid Life Insurance
• Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

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