Teller/Customer Service Re

Sound Credit Union is currently seeking a Teller / Member Service Representative to join the team at our Graham Branch. If you have a passion for helping others, possess a sense of curiosity, enjoy problem-solving, value building customer relationships, and are seeking a place that offers opportunities for professional development, then a position at Sound may be the perfect fit for you. We offer a unique Branch Progression Model that is designed to provide you with advancement in your role and an increase in your salary through on-the-job training and structured compensation increases.

The target salary range for this position is $20.00 - $22.50 depending on previous experience and education. This plan rewards team members for exceeding production goals set by Credit Union Leadership. Why Work with Us: We stand by our purpose to support our members, employees, and communities through all waves of life. We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring that every voice is heard and valued. Your Benefits: 100% employer paid premiums for medical, dental, vision, and disability for yourself and more than 70% for dependent’s premiums.

10 employer paid Federal Holidays every year.

Up to 3% annual salary equivalent annual bonus may be awarded when the Credit Union meets its goals, paid each November.

Up to $50/month gym/lifestyle reimbursement.

Incentives for multilingual speakers.

Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services.

What You’ll Do: Teller (Member Service Representative):

As the first point of contact, you will assist our members with financial transactions, respond to inquiries, build relationships, and provide information on account status, balances, and loan details to deliver exceptional member service.

Requirements: One-year experience in a customer service position required. Cash handling and retail sales experience is preferred.

High School Diploma or equivalent required.

Notary and NMLS certifications are necessary for UA II level and higher and require US citizenship or permanent legal residency in order to be obtained as per WA State Law.

Our Hours: To best serve our members, this position requires an in-person schedule. Shifts are typically Monday – Friday, 8:45 AM – 5:45 PM or 9:15 AM – 5:45 PM, with rotating Saturdays 8:45 AM – 1:15 PM, affording a day off during the week.

About Sound Credit Union Sound Credit Union was founded in 1940 and is one of Washington State’s largest credit unions. We live by our Guiding Principles of Make a Connection, Be a Champion, and Doing the Right Thing for our members, employees, and community.

The Future is in Our Hands Sound Credit Union is proud to be an Equal Opportunity employer that values and celebrates the unique perspectives and experiences each person brings to our team.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability, age or any other protected status.

We believe our differences make us stronger and are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

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