Guest Relation Officers of Hotel
Dalata Hotel Group plc
Guest Experience Manager - Maldron Manchester City Are you a dynamic leader with a passion for hospitality? At Dalata Hotel Group, we believe that great teamwork and leadership are at the heart of hospitality. Dalata Hotel Group are currently looking for an experienced Guest Experience Managerwho is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally.
In this role, you will enjoy the unique opportunity to shape the culture and success of your team and contribute to the strategy of this hotel. If you are looking for the next opportunity or move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group.
Your Key Duties and Responsibilities: Ensure guest satisfaction both proactively and reactively across multiple departments, including the front office and F&B.
Increase our standing on TripAdvisor by encouraging satisfied guests to leave positive reviews on the website.
Gather complaints from TripAdvisor, TrustYou, comment cards, and Optimus reports.
Check the Optimus sheet daily.
Email a copy of the complaints sheet to department heads and discuss any necessary corrective training.
What You Will Need: 2-3 years of experience as a Guest Relations Officer or Manager.
Familiarity with hospitality industry standards.
Experience in a 3/4-star hotel.
Proficiency in English.
Computer literacy.
A customer-oriented and professional attitude.
An outgoing personality
Excellent organizational and time management skills.
Benefits 50% Off F&B in all properties
€/£60 employee rate on rooms for all Dalata hotel
30% off Friends & Family rate
Pension access (Ask your HR Manager for local pension information)
Performance-related bonus plan
Development Opportunities through our Dalata Academy to support your career journey
Free employee meals on duty
Extra AL day for every year worked (5 days to a maximum of 5 days)
Employee Assistance Programme
Cycle to Work Scheme/Transport Schemes
Staff Appreciation Initiatives, fun team-building activities and regular charity events
Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.
#J-18808-Ljbffr Dalata Hotel Group plc
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