Customer Care Advocate I

Answer calls from prospective customers who need supportive care
Help guide and educate customers about their best care options
Understand the caller’s concerns and gather care requirements
Promote the value of geriatric care management services
Provide additional recommendations and resources as needed
Follow-up and document email and phone conversations
Schedule care managers for client assessments
Proactively work to ensure conversion of all customers
Provide an optimal level of customer support and service
Computer Skills – Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly and is able to work with multiple computer systems in a fast-paced environment.
Listening Skills - Listens attentively and actively, asks clarifying questions and manage distractions and interruptions.
Empathy - Ability to understand and respect various perspectives.
Dependability – Works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and quickly responds to time-sensitive situations.
Qualifications:

Prior care management, nursing, social work, mental health or geriatric experience (minimum 12 months)
Bachelor’s degree or credentials in related field of study
Able to meet minimum department standards within a specified period of time.
PC experience with knowledge of G suite, which includes the ability to navigate and learn new and varied computer system applications
Available to work Mon-Fri during normal work hours
Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner.
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