Client Service Rep - Part Time

Part Time Universal Msr

As a Part Time Universal MSR you are responsible for developing a robust relationship with each member, from servicing requests and resolving problems/errors to upselling or cross-selling products to financial counseling and planning, requiring significant initiative and moderate supervision. Building these relationships requires excellent communication skills and a good grasp of technology with the ability to demonstrate and teach and educate others. You will follow recommended guidelines, policies and procedures, yet, as the "face" of the credit union, you are a trusted professional in the eyes of our members.

Part Time Available; Mondays, Tuesdays & Thursdays (1pm - 5:30pm) alternating Saturdays may be required (9am-12pm)

Ability to speak bilingually (English/Spanish) is preferred, but not required.

Previous customer service and cash handling experience, intermediate math skills, and proficiency with technology devices.

Rock Valley Credit Union (RVCU) is a not-for-profit financial institution owned and operated by our members. We are looking for motivated individuals to help empower and equip every member, for wherever life takes them.

We strive to be an employer of choice by creating a positive and rewarding workplace that helps our team succeed. RVCU provides a work environment that promotes learning, growth, and the opportunity for team members to challenge themselves and grow personally and professionally.

Dental, Vision, Life, and Short- and Long-Term Disability Insurance

• Flexible Spending Account or Health Savings Account
• Generous paid time off, including 11 Federal holidays
• Discretionary Performance bonuses
• Hourly wage $17-19, depending on your experience

The hourly rate range that we expect to pay for this position is $17.00 - $19.00. Actual base pay within this range will be determined by several components, including but not limited to relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.