Head of Vehicle Sales

Our mission is simple: to create an uncommonly exceptional experience for guests’ automotive needs. We are a locally owned dealership with a family friendly culture.

Health Insurance with Optional Vision and Dental Insurance

• Employer Provided Life Insurance

Closed on Sundays

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Paid Company Holidays

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Paid Training

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Customer Experience & Satisfaction

• Champion a customer-first sales culture focused on transparency, respect, and value
• Monitor and improve CSI, online reviews, and customer retention metrics
• Handle escalated customer concerns promptly and fairly to protect customer trust and dealership reputation
• Ensure sales processes clearly explain pricing, vehicle features, warranties, and next steps

Sales Leadership & Team Development

• Lead, coach, and mentor sales consultants to deliver high-quality customer interactions
• Train the team in effective communication, needs-based selling, and ethical sales practices
• Set clear expectations for customer engagement, follow-up, and professionalism
• Conduct regular performance reviews with a strong focus on customer experience behaviors

Sales Performance & Accountability

• Achieve dealership sales volume, gross profit, and market share goals without compromising customer trust
• Structure deals that are fair, compliant, and aligned with dealership and OEM standards
• Balance profitability with long-term customer loyalty and repeat business
• Use performance data and customer feedback to improve sales processes

Enforce consistent use of CRM and dealership sales processes to ensure timely customer follow-up

• Ensure compliance with all legal, OEM, and dealership policies
• Collaborate closely with F&I to ensure a smooth, customer-friendly transition and delivery experience

Inventory Presentation & Collaboration

• Ensure vehicles are clean, accurately priced, and professionally merchandised for customers
• Work with marketing to ensure online listings accurately reflect vehicle condition and features
• Coordinate with service and reconditioning teams to ensure inventory is customer-ready

Minimum of 3 years of proven experience as an automotive sales manager or senior dealership sales leader

• Strong understanding of business management principles, including budgeting, forecasting, and KPI analysis
• Ability to interpret financial statements, gross profit reports, and performance dashboards
• Demonstrated success managing teams, processes, and customer experience metrics
• Experience in a high-volume or multi-rooftop dealership
• OEM training or certifications
• Demonstrated success improving customer satisfaction and retention
• Customer-centric and data-driven leadership style
• Ability to balance sales performance with long-term customer loyalty
• High level of integrity, professionalism, and emotional intelligence

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.