Head of Recruiting & HR

Oversee all Human Resources functions for a luxury residential and hospitality community, ensuring alignment with service excellence standards and organizational goals.

Lead full-cycle recruitment efforts for both seasonal and year-round staff, partnering with department leaders (golf, food & beverage, amenities, property management) to attract and retain top-tier talent.

Manage and optimize the use of ADP Workforce Now for payroll, onboarding, timekeeping, reporting, and compliance, ensuring data integrity and efficiency.

Serve as a trusted advisor to leadership and employees on employee relations matters, handling concerns, investigations, and conflict resolution with professionalism and discretion.

Foster a positive, service-driven workplace culture that reflects the high standards and expectations of a premier community.

Ensure full compliance with all federal, state, and local employment laws, including wage and hour regulations, workplace safety, and hospitality-specific labor considerations.

Develop, implement, and update HR policies and procedures to support operational needs and mitigate organizational risk.

Oversee onboarding and orientation programs to deliver a welcoming and engaging experience for new hires, emphasizing service standards and community values.

Support performance management processes, including coaching managers, facilitating reviews, and addressing performance concerns in a timely manner.

Maintain accurate and confidential employee records, leveraging HR metrics and reporting to support strategic decision-making.

Coordinate training and development initiatives, including customer service excellence, compliance training, and leadership development.

Partner with leadership to support workforce planning, especially during peak seasonal operations, ensuring appropriate staffing levels and budget alignment.

Promote employee engagement and retention through recognition programs, communication strategies, and a strong focus on workplace morale.

Strong knowledge and hands-on experience with ADP Workforce Now, including payroll, reporting, timekeeping, and employee data management.

Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) for reporting, communication, and data analysis.

Strong employee relations expertise, including conflict resolution, investigations, and fostering a positive workplace culture.

Analytical skills with the ability to interpret HR metrics, workforce data, and labor market trends to support recruitment and retention strategies.

Solid leadership and organizational abilities, with experience managing multiple HR functions simultaneously and guiding teams through change initiatives.

Comprehensive knowledge of employment laws and regulations to ensure compliance and mitigate organizational risk.

Proficiency with HR technology tools, including applicant tracking systems, payroll platforms, and performance management systems, to improve efficiency and streamline HR processes.

Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or a related field.

Minimum of 5 years of progressive HR experience, with at least 2 years in a managerial role within the hospitality industry.

Proven experience in recruitment, employee relations, and performance management.

Professional HR certification such as SHRM-CP, SHRM-SCP, or PHR.

Experience working in diverse hospitality environments including hotels, resorts, or food and beverage operations.

Experience with or a strong interest in learning about our international visa programs.

Demonstrated ability to lead organizational development and change management initiatives.

Advanced training or coursework in conflict resolution and employee engagement strategies.

#