Liaison - Full Time

At Easterseals PORT Health (ESPH), our mission is rooted in empowering individuals and strengthening communities. We are seeking a strategic and analytical RCM Program Liaison to join our Revenue Cycle Management team.

This isn’t just a role — you will serve as a key advisor to program leadership, helping strengthen financial performance, improve compliance, and ensure sustainable revenue capture across our organization.

The RCM Program Liaison serves as the primary advisor between Revenue Cycle Management and program leadership. This role focuses on analyzing workflows, identifying root causes of billing and eligibility issues, and recommending improvements that strengthen revenue capture and operational performance.

You will use data, trends, and payer knowledge to guide programs on corrective actions, helping ensure accurate billing, timely reimbursement, and compliance with regulatory requirements.

In this role, you will work closely with leaders across the organization to influence operational excellence and drive measurable outcomes in revenue cycle performance.

65,000-$75,000 (full-time, exempt)

Schedule: Monday-Friday, 8:00 AM - 5:00 PM

Onsite at Raleigh Headquarters (Glenwood Ave)

Travel: Approximately 25% travel to sites across North Carolina

Generous paid time off and paid holidays

Medical, Dental, and Vision coverage

Company-paid Life and Disability Insurance

Employee Assistance Program and legal services support

Revenue Cycle Analysis & Advisory

Serve as the primary RCM advisor to program leadership on eligibility, documentation, and billing practices

Conduct root cause analysis on denials, eligibility failures, documentation gaps, and outstanding balances

Evaluate workflows and identify systemic issues impacting claims, payment timeliness, and compliance

Partner with program teams to review denial trends, unbilled charges, and compliance reports

Recommend process improvements to reduce revenue leakage and improve efficiency

Advise leadership on front-end processes such as eligibility verification and documentation standards

Lead cross-functional initiatives to strengthen revenue cycle performance

Training & Stakeholder Engagement

Design and deliver training on eligibility, authorizations, and payer documentation requirements

Communicate trends, risks, and solutions to program leadership

Conduct site-level reviews and provide actionable recommendations

Monitor cost center performance and distribute front-end denial reporting

Bachelor’s degree in Business, Healthcare Administration, or related field (or equivalent experience)

Minimum of 5 years of experience in healthcare or behavioral health revenue cycle operations

Strong understanding of North Carolina Medicaid, LME/MCO, and commercial payer requirements

Ability to analyze data, identify trends, and translate insights into actionable recommendations

Strong knowledge of eligibility, billing, claims management, and denial resolution

Willingness to travel across service areas