Head of Client Support Services

WHY WORK FOR OAKLAND FAMILY SERVICES?

At Oakland Family Services (OFS), we care about our staff as people first. Oakland Family Services has proudly been named a Top Workplace for nine (9) consecutive years, voted on by our own staff. ABOUT OAKLAND FAMILY SERVICES Oakland Family Services is a private, non-profit service organization serving our community and building brighter futures for more than 100 years. OUR VISION: Communities of thriving individuals and families. Comprehensive medical, dental, prescription, and vision coverage. Flexible Spending Accounts and HSA options. Retirement plan with a company match. Long-term disability insurance. Voluntary short-term disability. Life insurance and AD&D. Paid time off benefits, including generous vacation, sick, personal, and bereavement days. Twelve (12) paid holidays, including a floating holiday of your choice! Employee assistance program for you and immediate family. Network of support for your health & well-being. Mileage reimbursement at the IRS rate. Commitment to diversity, equity, inclusion, and belonging.

• Family friendly practices and support.
• Flexible work schedules, as appropriate.
• Hybrid and virtual work options, as appropriate.
• Highly robust and comprehensive onboarding and training program.
• Free online trainings that count toward continuing education credits.
• Employee assistance programs.
• “Financial literacy education and workshops.
• Collaborative annual performance appraisals.
• “Casual for a Cause” program for clients and staff in need.
• Some benefits applicable to regular, full-time employees only.

Oakland Family Services prioritizes having a healthy, inclusive, equitable, and effective workplace culture . Our CEO wants to get to know staff personally and has an open-door policy. We love hosting events such as staff recognition celebrations and luncheons , road rallies, seasonal parties, food truck lunches, ice cream days, surprise giveaways, spirit weeks, Bring Your Child to Work Day, cook off/bake off contests, and more. The Early Childhood Services Manager assumes responsibilities common to all administrative and supervisory positions as adopted by Oakland Family Services and described in the Agency Manual; accounts for and enhances quality services to clients; The Early Childhood Services Manager reports to the Director of Early Childhood Services.. Program Management Provides program direction to assure that licensing requirements and standards promulgated by the Alliance for Children and Families and standards for accreditation are met, and that contractual obligations are fulfilled. Assures that standards and regulations of Part C of IDEA (Individuals with Disabilities Education Act) are met. Modifies existing Early Childhood Services programs when indicated to meet client and community needs. Shares in maintaining acceptable standards for quality of service provision within the limits of sound professional practice. Assures that orderly systems are in place to respond to requests for prompt service delivery. In conjunction with the Director of Early Childhood Services, develops and monitors Early Childhood program budgets and ensures that programs stay within budget parameters. Identifies desired outcomes of service and develops and maintains mechanisms to measure these outcomes. In collaboration with the Director of Early Childhood Services, participates in hiring new staff, disciplining of current staff, assignment of staff, and release of staff. Actively participates in and supports regular and on-going staff development and training activities on early childhood, developmental delays, parent education, etc. Supports and ensures compliance with Agency policies and procedures. Evaluates service and service delivery methods. Community Relations Represents the Agency in the community by participation in seminars, workshops, committees, and other arenas relevant to the field of practice. Promotes the Agency position and programs to various related interest groups in the community including. Provides project management to programs as indicated in funding proposals. Represents Oakland Family Services as the Early On Contractor to Oakland Schools and in other community relationships related to the Early On Contract. Bachelor's Degree in a human services field with knowledge of early childhood development. Selected candidates for this position must possess a sensitivity to the diversity of the Agency's service population including (but not limited to) differences of culture, race, religion, gender, sexual orientation and socioeconomic characteristics. Skills in organization and management of materials and resources. Utilization of positive management techniques in program operation. Ability and skills in the team approach to planning and problem solving. Skill in office procedures, data entry and human services.