Head of Hospitality & Food Services

Food & Beverage Manager Highlands Dining | Sunnyside - Harrisonburg Reports to: Dining Services Director | FLSA: Exempt

Description The Food & Beverage Manager directs and manages the daily operations of Highlands Dining Services. This position oversees purchasing, catering, staffing, scheduling, training, and dining operations while ensuring a high-quality dining experience for residents, guests, and staff.

The Food & Beverage Manager is responsible for maintaining operational efficiency and customer satisfaction while managing departmental performance within established budget guidelines.

Inspiring a Spirit of Community and Well-Being

Our SHINE values guide the way we serve our residents, guests, and one another:

Service before Self

Hospitality with Heart

What You'll Do Dining Operations & Customer Service

Direct daily dining operations and establish goals for assigned dining venues.

Ensure high-quality food, service, and customer satisfaction.

Respond professionally to resident and customer needs, questions, and concerns.

Food Safety & Compliance

Ensure compliance with food safety, sanitation, Health Department, and ABC requirements.

Maintain policies and procedures related to food safety and sanitation.

Coordinate alcohol orders for catering and special events.

Budget, Purchasing & Inventory

Manage purchasing and inventory procedures.

Complete weekly physical inventories and annual inventory counts.

Menu & Quality Management

Create and maintain menu cycles incorporating nutrition principles, resident preferences, and regional food selections.

Oversee recipe standardization, portion control, food costs, production records, and waste reduction.

Monitor resident satisfaction and make adjustments as needed.

Catering & Facilities

Coordinate, plan, and supervise catering events.

Ensure events are professionally executed and meet customer satisfaction expectations.

Oversee kitchen equipment maintenance, preventative maintenance, and necessary repairs.

Conduct orientation and training for new hires.

Provide coaching, counseling, and corrective action as necessary.

Maintain positive relationships with residents and respond to concerns in a timely manner.

Identify and implement ideas that improve Highlands Dining operations.

Attend a minimum of two food industry conferences or trade shows annually.

Requirements Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred, or an equivalent combination of education and experience.

Minimum of two (2) years of supervisory experience , preferably in the food service industry.

Ability to serve as an ABC Manager as required.

Knowledge of basic nutrition principles and menu planning.

Knowledge of food safety, sanitation, ABC laws and regulations, food preparation methods, housekeeping practices, and food service techniques.

Strong customer service, organizational, leadership, and employee relations skills.

Proficiency with personal computers and office equipment.

Working knowledge of Microsoft Office applications, including Word, Excel, Publisher, and PowerPoint.

Physical Demands Lift, carry, push, pull, or otherwise move equipment, supplies, and materials weighing up to 50 pounds .

Utilize proper lifting and material-handling techniques.

Personal Leave

Paid Holidays

Choice of 3 Medical Plans, Including an HSA Option

Dental Coverage

Company Paid Life Insurance

Company Paid Short-term Disability Insurance

Company Paid Long-term Disability Insurance

Flexible Spending Account

Supplemental Life, Accident & Cancer Insurance

Uniform Reimbursement

License Reimbursement

Free membership to our on-site wellness center

On-Site Credit Union

On-Site Hair Salon

On-Site Massage Therapy & Esthetician Services

Employee Assistance Program

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