Reservationist/Sales

Career Opportunities with Grand Beach Hotel Miami Beach
Careers At Grand Beach Hotel Miami Beach
Current job opportunities are posted here as they become available.

Position: Reservations Agent
Department: Sales & Marketing

Job Summary
The Reservations Agent will handle all incoming calls with efficiency and professionalism, be able to make reservations, and cancellations, and answer questions on rates, hotel facilities, services, and special promotions.

Job Specifications
Qualifications

Minimum 1-year experience in Reservations, Sales, or Front Office experience at a comparable quality property preferred

Must speak English fluently. Bilingual Spanish, Portuguese, and French preferred

Knowledge of Opera a plus

General knowledge of hotel departments preferred

Excellent communication skills - oral and written

Excellent communication skills, including the ability to speak, read and write fluently in English. Being Bi-lingual is a plus.

Excellent guest service skills; Strong Customer Service background.

Ability to work a flexible schedule to include weekends and holidays

Job Duties
Job Specific

Answer all phone calls routed to the reservation department and assist the caller using proper phone technique.

Use proper selling techniques and maintain the utmost professionalism while personalizing each call.

Process all reservation requests, including changes and cancellations, by phone, fax, or other channels.

Determine caller's needs through active listening and using probing questions to satisfy and sell to those needs.

Must maintain a basic knowledge of revenue management techniques and must realize their impact.

Assist with monitoring room inventory when Revenue Manager is not present.

Run arrival reports from all channels and ensures all reservations have been entered correctly.

File and organize all paperwork.

Work closely with Front Office and Sales Department.

General

Promotes and applies teamwork skills at all times.

Notifies appropriate individuals promptly and fully of problems and/or unusual matters of significance.

Is polite, friendly, and helpful to guests, management, and fellow Team Members

Executes emergency procedures in accordance with hotel standards.

Complies with required safety regulations and procedures.

Attends appropriate hotel meetings and training sessions.

Maintains cleanliness and excellent condition of equipment and work area.

Complies with hotel standards, policies, and rules.

Recycles whenever possible.

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards

Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.

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