Weekend Client Services Rep

At the Y, strengthening community is our cause. Member Service Representatives are responsible to:

Learn to give quality tours according to the goals and interests of our members
Work with a team to make a lasting difference in your community
Light cleaning, washing/folding towels, making coffee, stocking cups and creamer, and making our members feel valued and appreciated.
Schedule will be approximately 10 to 29 hours per week depending on the needs of the branch
Professional customer service and communication skills
Responsible for quality and accuracy
Proficient with Microsoft Suite and web navigation
Creative and innovative
High school diploma or GED
Bilingual helpful, but not required
As a Member Services Representative , you'll be the face of the YMCA, creating a welcoming and inclusive environment for members of all backgrounds and abilities.
Give quality tours to potential new members
swim lessons, youth sports, personal training, etc.)
Being knowledgeable about program offerings and proactively looking up accurate information online or through internal systems when needed
Giving quality tours tailored to the interests of prospective members
Greeting members by name and scanning members in
Building relationships and helping retain members
Providing prompt, friendly, and professional service
Multitasking in a fast-paced environment while managing front desk responsibilities
Performing light cleaning duties and helping with hospitality tasks (e.g., making coffee, folding towels, stocking supplies)
Supporting your team to create a positive and engaging environment

Membership Service Representative - Hours & Availability
The following are the primary shifts we are currently hiring for:
Weekday Opening Shift: 4:45 AM - 9:00 AM
Weekday Closing Shift: 5:00 PM - 8:00 PM
Weekend Shifts: 12:00 PM - 5:00 PM on Saturdays and Sundays
This position supports member engagement, check-ins, and front desk operations during our busiest times.