Front Desk Receptionist (Part Time, Weekend Shifts)

Salary: $16 an hour | Hourly Non-Exempt | Full-Time and Part-Time Opportunities Available

BePart of the Team Bringing Sanctuary Saugus to Life

At Sanctuary Medicinals, the Front Desk teamsetsthe tone for the entire customer experience. As part of the opening team for our new Saugus location, you will help create a welcoming, organized, and secure environment from the moment customers walk through the door.

We are looking for friendly, dependable, and professional individuals who enjoy working with people, staying organized, and being part of a fast-paced retail environment. This role combines customer service, compliance, security awareness, and operational support to help keep the dispensary running smoothly every day.

You will often be thefirst personcustomers interact with, whether in person or over the phone, so creating a positive experience is a huge part of the role.

WhySanctuarySaugus?

Opening a new dispensary means building something from the beginning. Our Front Desk team plays a huge role in shapingthecustomerexperience,settingthe tone for the store, and helping create a positive environment for both customers and coworkers.

If you enjoy working with people,stayingorganized, and being part of an exciting new retail operation, we would love to meet you.

Duties & Responsibilities

Front Desk Operations

Greetcustomers and visitors warmly while creating a welcoming first impression

Verify customer identification and age in compliance with Massachusetts CCC regulations

Manage customer check-in processes withaccuratedata entry and attention to detail

Maintain a clean, organized, and professional reception area

Assistwith customer flow and communication between departments to createa smoothexperience

Support managers and staff with operational tasks as needed throughout the shift

Customer Interaction

Answer phone calls professionally andassistcustomers withgeneral questions

Provideaccurateinformationregardingstore hours, policies, promotions, and product availability

Assistnew and returning customers with check-in procedures and account questions

Maintain a strong working knowledge of cannabis products, strains, and methods of consumption

Handle customer concerns calmly and professionally while escalating issues when appropriate

Help create a positive and educational retail experience for every customer

Security & Compliance Responsibilities

Monitor entry points andmaintainawareness of all activity in the lobby, parking lot, experienceroomand reception area

Ensure all guests and customers are properly checked in before entering the sales floor

Follow all Sanctuary security procedures and Massachusetts cannabis regulations

Report suspicious behavior, fake IDs, theft concerns, or security incidents to managementimmediately

Maintain confidentialityregardingcustomer information and store operations

Assistwith crowd management during busy periods, promotions, and events

Work closely with management and security teams tomaintaina safe environment for staff and customers

What Makes Someone Great in This Role

Friendly and approachable personality

Strong communicationand multitasking skills

Ability to stay calm and professional during busy situations

Attention to detail and strong organizational habits

Comfortableenforcing policies whilemaintaininggreat customer service

Reliable, punctual, and team-oriented

Ability to adapt quickly in a fast-paced retail environment

Required Skills & Abilities

Professional and customer-focused attitude

Strong attention to detail and ability to multitask

Problem-solving skills and adaptability

Ability tomaintainconfidentiality and follow cannabis regulations

Basic computer and office software knowledge

Strong verbal and written communication skills

Ability to work effectively in a high-volume environment

Must be 21 years of age or older

Must pass all required background checks

Education & Experience

High school diploma or equivalent required

Minimum one year of customer service or receptionist experience preferred

Retail, hospitality, or regulated industry experience preferred

Familiarity with Massachusetts cannabis regulations is a plus

Experience with online menu systems or POS systems preferred

Cannabis product knowledge preferred but training will be provided

Experience working in fast-paced or security-focused environments is a plus

Physical Requirements

Ability to sit, stand, and move throughout the shift

Comfortableusingcomputers, phones, and office equipment

Ability to work in a busy retail environment for extended periods of time

Additional Employment Information

This position may require nights, weekends, and holidays based on operational needs. Schedules and job duties may change at any time to support business operations.

Sanctuary Medicinals is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on business needs, job requirements, and individual qualifications.

Salary

$15 - $16 USD per hour

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