Financial Advocate (Full Time)

Intermountain Health St Vincent Regional Hospital

Full time

A Patient Financial Advocate is responsible for providing financial counseling to uninsured/ underinsured patients, by determining medical assistance eligibility for patients in clinic, hospital outpatient/inpatient, emergency settings, and in a call center environment. Patient Financial Advocates assist patients with submitting and/or processing documentation to complete applications for various medical assistance programs, such as: State/ Federal public benefits, ACA insurance availability, and internal/ external financial assistance programs. A Patient Financial Advocate will provide general insurance education, provide price quotes to potential patients, and assist with payments and payment arrangements.

Provides financial counseling and assistance to patients and their families, explaining their insurance coverage, benefits, and out-of-pocket costs.

Identifies and facilitates the application of financial assistance programs, such as Medicaid, charity care, or payment plans, for eligible patients.

Completes and submits appropriate applications to Department of Human Services or MA Site as applicable. Reviews and updates patient accounts, ensuring accuracy and completeness of demographic and financial information.

Educates patients on their financial obligations and rights and provide information on billing policies and procedures.

Documents all financial counseling and assistance activities in the electronic health record system.

Healthcare Insurance

Billing

Financial Counseling

Customer Service

Electronic Health Record

Demonstrated experience in healthcare revenue cycle, patient access or other customer service role.

Demonstrates knowledge of the Affordable Care Act, Insurance billing, medical terminology, and reimbursement practices.

Demonstrated proficiency in computer skills including Microsoft Office applications, electronic health record systems, internet and email

High School Diploma or GED.

Experience in financial counseling, insurance verification, or collections.

Experience with Epic

Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.

Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.

Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

Intermountain Health St Vincent Regional Hospital

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

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