Head of Programme Management

Program Support CoordinatorAt CRI, we are more than a workplace - we are a mission-driven, forward-thinking team shaping the future of secure and efficient operations across government and commercial sectors. As a minority-owned and Woman-Owned Small Business (WOSB) with over 30 years of experience, we specialize in delivering enterprise management systems, integrated physical and cybersecurity solutions and cutting-edge IT services, that elevate performance and ensure compliance. CRI is seeking an organized, detail-oriented, and proactive Program Support Coordinator to provide operational, administrative, personnel, and logistical support to a dynamic team supporting government customers. This position will serve as a key resource for coordinating day-to-day program operations and ensuring that personnel, schedules, access requirements, logistical needs, program records, and recurring administrative requirements are effectively managed. The ideal candidate is adaptable, resourceful, highly organized, and capable of managing multiple priorities while maintaining a high level of accuracy, professionalism, and attention to detail. Key ResponsibilitiesProvide day-to-day operational, administrative, and coordination support to program leadership and personnel.Serve as a central point of coordination for a variety of recurring program operational and administrative requirements.Develop, maintain, and update program trackers, schedules, rosters, reports, contact lists, and other records used to support program operations.Coordinate with internal teams, management, corporate support functions, vendors, and other stakeholders to facilitate communication and ensure activities remain on track.Identify opportunities to improve processes, efficiencies, coordination, and visibility across program operations and support implementation of approved improvements.Assist with coordinating required access, accounts, equipment, training, documentation, certifications, and other onboarding requirements.Assist with tracking training, certifications, recurring personnel requirements, and other program-specific requirements.Scheduling, Staffing, and Overtime TrackingCoordinate and maintain personnel schedules, including shift schedules, leave, holidays, coverage requirements, and other staffing changes.Track overtime and other labor-related information in support of program management, reporting, and approval processes.Maintain accurate records and trackers related to schedules, overtime, staffing, and personnel activities.Visitor Access and Facility CoordinationCoordinate and submit visitor access requests and other facility access requirements for program personnel and visitors.Coordinate with appropriate security, facility, government, and program personnel to support timely access and visitor requirements.Logistics and Program SupportCoordinate program logistics, including travel, meetings, equipment, shipments, workspace requirements, and other operational needs.Support planning and coordination of meetings, events, training activities, site visits, and other program requirements.Assist with travel coordination and related administrative and logistical activities.Support the coordination of equipment, supplies, services, and other program resources as required.License and Renewal TrackingMaintain trackers and records associated with software licenses, subscriptions, certifications, maintenance agreements, and other recurring program requirements.Documentation, Reporting, and Program AdministrationPrepare, review, edit, organize, and maintain program documentation, reports, presentations, trackers, and other materials.Collect, organize, and maintain program information and metrics to support management decision-making and program reporting.Assist with invoice, procurement, travel, financial, or other administrative tracking activities as required.Assist with program initiatives, new work streams, special projects, and other operational priorities as assigned.QualificationsExperience providing program, operational, administrative, personnel, logistics, or coordination support.Demonstrated ability to manage multiple priorities, recurring requirements, deadlines, and changing operational needs.Experience maintaining schedules, trackers, personnel information, records, or other program management tools.Ability to work independently with minimal supervision while effectively coordinating with personnel across multiple teams and organizational levels.Strong interpersonal skills and ability to work professionally with program personnel, management, customers, vendors, and other stakeholders.Proficiency with Microsoft Office and other business productivity and collaboration tools.Experience preparing and maintaining professional documentation, reports, presentations, spreadsheets, and other program materials.Experience supporting government customers or programs is preferred.Experience working in a technical, IT, operations, or government contracting environment is preferred.Active Secret security clearance is required by the position.Experience coordinating personnel onboarding, access requirements, schedules, staffing activities, or overtime tracking.Experience coordinating logistics, travel, meetings, visitor access, or facility-related requirements.Experience tracking software licenses, subscriptions, certifications, renewals, or other recurring program requirements.Experience with program documentation, reporting, process development, and continuous improvement activities.Experience working with collaborative platforms, scheduling tools, and program or project management tools.