Safety Services Dispatcher I

Dispatcher Position At Central Dispatch For Srm Concrete

We are seeking a passionate leader to join our team at Central Dispatch for SRM Concrete. This is an excellent opportunity for someone looking to make a career change that thrives in customer oriented, fast paced environments.

The Dispatcher plays a crucial role in ensuring the customer's satisfaction in the efficient and effective operation of our concrete plants. This position involves collaborating with multiple concrete plants and working with a team of dispatchers to oversee the ordering process, handle communication with customers, and lead by example towards the goal of excellence. The ideal candidate will possess strong leadership skills and a commitment to upholding the highest standards of safety and quality.

Answer incoming calls and communications with customers, always going the extra mile for our customers.

Collaborate with plant managers, drivers, and sales teams to ensure timely and accurate delivery of concrete.

Implement and monitor performance metrics to assess the efficiency and productivity of operations.

Manage customer inquiries and resolve issues related to delivery schedules, product quality, and service.

Ensure compliance with all safety regulations and company policies, fostering a safe working environment.

Conduct regular team meetings to review performance, discuss operational challenges, and identify opportunities for improvement.

Develop and maintain strong relationships with customers, suppliers, and members of the SRM team.

Participate in strategic planning and budgeting processes, contributing insights to enhance operational efficiency and profitability.

Excellent communication and interpersonal skills, capable of building positive relationships with team members, customers, and partners.

Proficiency in various software and Microsoft Office Suite.

About Us: SRM strives to be the largest, most profitable construction material company in the country, while maintaining a best-in-class culture.

SRM's 5 Principles of Service: Safety, Quality, Kindness, Cleanliness, Go-Getter

Growth: Opportunities for advancement in a rapidly growing company.

Hourly pay with eligibility for bonuses and annual raises.

Comprehensive benefits package including low-cost medical, dental, vision, STD, LTD, and life insurance, paid holidays, PTO and vacation programs, 401k with $100 match/week, family days, and more!

Overtime Opportunities: Daily overtime after 8 hours and weekly after 40 hours

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.