Server/Bartender/Host (Weekend Shifts)

BartenderQ Casino + Resort - Dubuque, IA 52001; The Key Hotel - Dubuque, IA 52001## OverviewSalary Range$9.00 HourlyPosition TypeFull TimeJob ShiftSwingCategoryRestaurant - Food Service## Description### **Q CASINO + RESORT**### **Bartender****BASIC FUNCTION** The Bartender is responsible for delivering an elevated beverage and hospitality experience consistent with Lock 11's standards of exceptional service. Bartenders prepare and serve beverages with precision, an organized bar, anticipate guest needs, and contribute to an atmosphere that reflects professionalism, warmth, and genuine hospitality. This position requires extensive knowledge of spirits, wine, beer, cocktails, and responsible alcohol service while working collaboratively with the front and back of house teams to create memorable guest experiences.**Front of House Supervisor/Bar Supervisor**SPECIFIC DUTIES AND RESPONSIBILITIES****Guest Experience*** Welcome every guest promptly with warmth, professionalism, and confidence.* Provide knowledgeable recommendations on cocktails, wines, spirits, beers, and menu pairings.* Ensure every beverage meets Lock 11 presentation and quality standards.* Beverage Preparation*** Prepare classic and signature cocktails according to established recipes.* Maintain speed without sacrificing quality.* Verify all beverages leaving the bar meet presentation standards.* Properly serve wine, champagne, beer, and specialty beverages.**Bar Operations*** Set up and break down the bar according to opening and closing procedures.* Maintain cleanliness and organization throughout the shift.* Stock liquor, beer, wine, mixers, garnishes, ice, glassware, and supplies.* Rotate inventory using FIFO principles.* Keep bar equipment clean, sanitized, and operational.**Product Knowledge*** Maintain comprehensive knowledge of:* Signature cocktails* Classic cocktails* Spirits and liquors* Wine list and pairings* Draft and bottled beers* Non-alcoholic offerings* Seasonal features* Participate in ongoing training.**Service Standards*** Follow all Lock 11 service steps and hospitality standards.* Maintain awareness of guest pacing and beverage refills.* Ensure all beverages are entered accurately into the POS system.* Teamwork*** Communicate effectively with servers, hosts, supervisors, and kitchen staff.* Assist with food running, glass collection, or other service needs when appropriate.* Attend pre-shift meetings and contribute to daily service readiness.**Follow all food safety and sanitation guidelines.* Ensure all glassware and equipment are clean and polished.* Handle chemicals and cleaning products safely.* Report maintenance or safety concerns immediately.* Follow all company policies regarding cash handling, security, and emergency procedures.**Continuously seek opportunities to improve beverage knowledge and hospitality skills.* EDUCATION, TRAINING AND EXPERIENCE*** Formal education is not required.* Relevant food and beverage experience preferred.**STANDARDS OF PERFORMANCE*** Maintain a professional appearance and demeanor at all times.* Adherent to company policies and standard service procedures.* Prepare cocktails and beverages according to standardized recipes and presentation standards.* Ensure accuracy in food and beverage delivery.* Process guest payments following cash-handling and credit card security procedures.* Uphold high standards of cleanliness and organization in the dining room.* Create a welcoming bar environment through engaging conversation, attentiveness and hospitality.**Flexibility to work evenings, weekends, and holidays as required by business levels.**WORKING ENVIRONMENT AND CONDITIONS*** Primarily indoors, may support occasional outside events.* High guest interaction requiring excellent customer service skills.* EQUIPMENT AND TOOLS*** Cocktail tools, shakers, strainers, jiggers.* Draft systems, soda guns, tap handles.* POS terminal and payment processing equipment.* Glassware, dish equipment, sanitation supplies.

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