Head of Delivery Management

Role Overview: The Delivery Manager (DM) is a clientfacing leader responsible for owning delivery excellence, customer relationships, and commercial outcomes across one or more strategic accounts. This role mirrors a mature delivery leadership position accountable for continuity of engagements, protection and growth of existing revenue, margin discipline, and team health . The DM plays a critical role in revenue assurance, account expansion through credibility, and sustained customer trust . Qualifications & Experience 12 - 15 years of experience in technology delivery with significant US clientfacing exposure. Proven experience managing large, multiteam engagements with direct P&L responsibility. Strong background in enterprise application development, data platforms, or digital transformation. Lead and manage end-to-end delivery of Google Cloud Platform based projects (migration, modernization, data, AI/ML, DevOps). Customer Relationship & Trust Building Act as a delivery face for the customer, building longterm, trusted relationships with Product, Engineering, and Business stakeholders. Lead regular governance forums (MBRs, QBRs, exec connects) focused on outcomes, risks, and value realization , not just status reporting. Delivery Leadership & Execution Ownership Own endtoend delivery across multiple initiatives or portfolios ensuring predictability, quality, and alignment to agreed success criteria. Ensure continuity of delivery across SOW transitions, renewals, and rampups/rampdowns with minimal disruption to the customer. Revenue Protection & Margin Accountability Be accountable for protecting existing revenue ensuring there is no leakage due to delivery slippage, misalignment, or poor forecasting. Own delivery P&L hygiene: Partner with Finance and Account leadership to ensure revenue visibility beyond current SOWs and timely renewal conversations. growth is driven through delivery credibility, not quotacarrying sales. Account Growth (Through Delivery Excellence) Identify organic growth opportunities in areas where Bitwise already has a strong track record and customer trust. Support Account Manager with: Team Leadership, Mentoring & Capability Building Lead, mentor, and coach Project Managers, Tech Leads, and Architects raising the overall maturity of the delivery organization. Closely monitor team health: performance, utilization, morale, and succession readiness. Build a strong nextlevel leadership pipeline , reducing singlepoint dependency risks. Risk, Governance & Escalation Management Own proactive risk management commercial, delivery, and people risks. Ensure risks are surfaced early, documented clearly, and handled through structured governance. Operational Excellence & Continuous Improvement Drive improvements in delivery hygiene estimation accuracy, planning discipline, status transparency, and dependency management.