Client / Customer Care Rep

After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Collect delinquent accounts according to the agreed upon collection strategies while adhering to all collection policies, procedures, and guidelines. Provide exceptional client service to all Clients by being transparent, positive, and treating Clients the way we want to be treated. Achieve performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., Provide Clients cure plans and negotiate payment arrangements to cure delinquency, evaluating ability and willingness to pay and accordance with all policies, procedures, guidelines, and training. Disclose all relevant account information to Clients accurately, professionally, and in a positive manner. Manage client communications and provide accurate account detail and information with an elevated level of professionalism and integrity, while following all required compliance and quality expectations. Work accounts thoroughly according to established procedures (including contact attempts, required letters, etc.) Document all collection efforts in the system of record for each assigned account in accordance with established policies, procedures, and guidelines, which may include relevant system codes. Execute on the established call scripts documented in training, policies, procedures, and guidelines. Achieve acceptable call monitoring scores in each call category. Communicate regularly with the Client Default Leaders pertaining to repossessions, potential loss, inquires, complaints, and other calls that require special handling. Complete all required Computer Based Training (CBT) courses accurately and timely. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or equivalent education and related training or experience 2. Basic Computer skills 4. Ability to work flexible schedule, including overtime as needed. Previous Client service, collections, or sales experience 2. Bilingual The annual base salary for this position is $45,760-$50,500. General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. EEO is the Law E-Verify IER Right to Work About Truist Truist is a purpose-driven financial services company, formed by the historic merger of equals of BB&T and SunTrust. We serve clients in a number of high-growth markets in the country, offering a wide range of financial services. At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.