Front Desk Receptionist / Hotel Front Desk

Front Desk Agent Assists in the checking-in and out of the hotel guest, taking reservations for the hotel, assisting the guest with any needs that they might have while staying at the resort.

Key Responsibilities and Performance/Behaviors:

Can explain and demonstrate Hospitality Behaviors and Performance Standards.

Can explain how to request help from others when needed to complete task or goal.

Act upon all comments/complaints in a prompt, professional and friendly manner.

Performance:

Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists.

In absence of guidance, acts and takes charge to respond to guest or internal customer needs.

Supports achievement of Quality Goal; "All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.

Makes suggestions to improve performance.

Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).

Serves others.

Takes quick action to serve others in a way that meets/exceeds their needs.

Provides service outside job responsibilities if needed to help resort succeed.

Meets IMG&C policy for attendance.

Shares with next shift the information needed for them to succeed.

Reports all guest complaints and compliments to Supervisor or Manager.

Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.

Puts Success of team ahead of personal success.

Helps other team members succeed without being asked.

Helps other departments achieve success.

Does whatever is necessary to help department and resort success.

Contributes ideas that support progress and success at shift, team and departmental meetings.

A working knowledge of basic computer systems;

Responsible for a money bank and deposit of monies taken in at the hotel;

Adheres to all regulatory, departmental, and casino Policies and Procedures and to the Casino Internal Control Structure;

High School Diploma or GED; at least one year experience in a customer service environment, excellent communication and computer skills.