Head of Care Management Operations

Operations Manager - Owen Health Care Inc.
You will lead agency-wide operations, supervise multidisciplinary teams, and help drive strategic growth while ensuring the delivery of high-quality, compliant services. We offer a competitive salary based on experience, along with an excellent benefits package that includes Medical, Dental, Vision, 401(k), Paid Time Off, and Paid Holidays.

We provide compassionate, quality, and affordable healthcare services to adults with mental health, substance use, and co-occurring disorders, as well as individuals with developmental disabilities, children, and older adults.

Our mission is rooted in delivering exceptional care, promoting wellness, and supporting the diverse needs of the communities we serve. Our team of licensed clinicians and highly qualified professionals is committed to providing compassionate care that exceeds expectations.

Directing, coordinating, and supervising the daily operations of all agency service lines.

Providing leadership and supervision to management staff, supervisors, and program leaders.

Ensuring policies and procedures are effectively implemented and continuously improved.

Monitoring organizational compliance with state regulations, accreditation standards, and agency requirements.

Maintaining oversight of client documentation and ensuring compliance with DMHAS and agency standards.

Conducting clinical assessments, treatment planning, case management, and counseling services as needed.

Leading quality improvement initiatives, treatment team meetings, staff training, and performance improvement activities.

Managing staff development programs, orientation, continuing education, and mandatory training requirements.

Developing and implementing marketing and growth strategies to expand agency services and community impact.

Assisting with funding development activities, contract negotiations, grant opportunities, and affiliation agreements.

Participating in community outreach events, health fairs, educational programs, and networking opportunities.

Master's Degree in Social Work, Counseling, Psychology, Healthcare Administration, or a related field.

Active clinical licensure preferred (LCSW, LPC, LMFT, or equivalent).

Minimum of three (3) years of healthcare management and leadership experience.

Experience supervising multidisciplinary teams and managing multiple service programs.

Strong knowledge of behavioral health, developmental disabilities, community-based services, and regulatory compliance requirements.

Excellent oral and written communication skills with the ability to present information effectively to staff, stakeholders, and community partners.

Strong organizational, problem-solving, and time management skills.

Professional demeanor, strong customer service skills, and a commitment to quality care.

you'll have the opportunity to lead meaningful programs, support dedicated professionals, and make a lasting impact on the lives of the individuals and families we serve.