Technology Advocate - Telecommute

Viewer Experience Advocate
Workplace Type: On-site
Placement Type: Contract-to-Hire
Duration: 90 Day Contract to Hire (Temp to Perm)
We are seeking skilled Customer Service Representatives (Viewer Experience Advocates) to join a high-performing team supporting a major global streaming platform. In this role, you will handle viewer inquiries via phone and chat, providing exceptional customer support and troubleshooting assistance to ensure a seamless streaming experience.
This is a great opportunity for individuals with strong communication skills, previous customer service experience, and the ability to thrive in a fast-paced, high‑volume environment.
After conversion, employees may be eligible for remote work based on performance and meeting home‑office technical requirements.
Assist viewers via phone and chat with:
Account and billing questions
Content inquiries
Navigation of apps and websites
Document all viewer interactions accurately
High school diploma or GED (required; At least 1 year of customer service experience
Must pass a Call Center Telephone Skills assessment
Proficiency in Windows OS, Google Docs, MS Word & Excel
Fast typing and excellent computer navigation skills
Familiarity with streaming platforms and devices
Reliable transportation and ability to work flexible schedules
Comfortable working holidays, weekends, and during major televised events

Training Schedule (Onsite Only):
Weeks 1–4: Monday–Friday, 8:30am–5:30pm
Weeks 5–14 (On-the-job Training): Monday–Friday, 12pm–9pm
Permanent shifts generally fall between 12pm–9pm
Must work weekends and holidays due to the on-demand nature of streaming services
Attendance is critical — no schedule changes or planned PTO during the contract period
Remote Work Eligibility After Conversion
To qualify for fully remote work after converting to full‑time:
Must live within 30 miles of the San Antonio office
Must be able to come onsite as needed for equipment or performance support
Job Type & Location This is a Contract to Hire position based out of San Antonio, TX.
available for this temporary role may include the following:

• Medical, dental & vision
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Employee Assistance Program
• Application Deadline This position is anticipated to close on Apr 14, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.