Client/Customer Support Rep

Now Hiring: Client Support Specialist (Full Time)
Location: Remote (U.S. residents only)
Schedule: Full-time, Monday-Friday, Pacific Time coverage
Includes health, vision, dental insurance, PTO, and 401(k).
RumbleUp is a leading SaaS platform in the organizational texting space, helping campaigns, nonprofits, and organizations connect directly with their audiences through scalable peer-to-peer and broadcast messaging. Our clients rely on our platform to mobilize supporters, conduct polling and surveys, and drive real-world action.
Our team culture is built around obsessing over our clients, grabbing an oar, raising the bar, and owning it! We pride ourselves on providing exceptional support and empowering our clients to succeed by winning attention.
We are looking for a highly accountable, detail-oriented Client Support Specialist to join our fast-paced support team.
This is not a traditional “customer service” role. We are looking for someone who genuinely enjoys troubleshooting technical issues, investigating problems, identifying patterns, and helping clients resolve platform-related challenges quickly and professionally.
In this role, you will manage support tickets, troubleshoot messaging and platform issues, document findings clearly, communicate with clients professionally, and collaborate with internal teams to drive resolution.
thrives in a high-volume support environment
Manage inbound support tickets through Zendesk
Investigate delivery problems, registration issues, segmentation concerns, platform behavior, and account configuration errors
Clearly document troubleshooting steps and findings
Identify trends, recurring issues, and process improvement opportunities
Collaborate with Client Success, Registration, Messaging Ops, and Product teams
Assist clients with platform functionality and best practices
Prioritize urgent issues while balancing ongoing ticket workload
2+ years of technical troubleshooting or technical support experience

• 2+ years working in a ticket-based support environment
• Experience managing multiple support cases simultaneously
• Experience troubleshooting software/platform-related issues
• Experience documenting troubleshooting steps thoroughly
• Ability to work independently in a remote environment
• Zendesk experience

Customer Satisfaction: Prioritization: Effectively prioritize and manage multiple issues during high-volume support periods
Prefers relationship/account management over operational support
If you’re someone who enjoys solving problems, troubleshooting issues, and owning outcomes in a high-accountability support environment, we’d love to hear from you.