General Liability Adjuster

General Liability / Casualty Adjuster

PRIMARY PURPOSE

To be an Account Manager with General Liability Claims experience responsible for the end-to-end management of liability claims involving both primary and excess coverage. This role ensures timely and accurate claim handling, mitigates financial exposure, supports strategic litigation management, investigation, evaluation, and resolution of claims while maintaining compliance with regulatory standards and client-specific requirements.

ESSENTIAL FUNCTIONS And RESPONSIBILITIES

Investigate, evaluate, and resolve general liability claims, including bodily injury, and complex litigation matters.

Handle claims under both primary and excess policies, ensuring proper coverage analysis and coordination.

Communicate effectively with insureds, brokers, carriers, attorneys, and other parties involved in the claim process.

Maintain accurate and timely documentation in proprietary claims systems.

Collaborate with internal teams and external counsel to develop litigation strategies and settlement recommendations.

Monitor claim progress, set reserves, and ensure timely reporting to clients and carriers.

Adhere to jurisdictional regulations and company best practices.

Participate in audits, quality reviews, and performance evaluations.

Provide exceptional customer service and maintain strong client relationships.

Participate in regular discussions with clients regarding claim status/developments and reserving of excess claims.

Engage defense counsel for coverage reviews of excess claims and defense of primary policy General Liability Claims.

ADDITIONAL FUNCTIONS And RESPONSIBILITIES

Performs other duties as assigned.

Supports the organization's quality program(s).

Qualifications
Education & Licensing
Bachelor's degree from an accredited college or university preferred. State adjuster licenses required.

Experience
Six (6) years of related experience and/or training or equivalent combination of education and experience required.

Skills & Knowledge

Thorough legal and jurisdictional knowledge based on line of business

Strong oral and written communication, including presentation skills

PC literate, including Microsoft Office products

Analytical and interpretive skills

Strong organizational skills

Excellent interpersonal skills

Strong customer service skills

Ability to work in a team environment

Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. Physical: Computer keyboarding, travel as required. Auditory/Visual: Hearing, vision and talking.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

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