Head of Customer Engineering and Operations

Overview

About Shermco

Since 1974, Shermco has become North America’s largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrical power systems are functioning properly and safely. Add to that our Professional Engineering Group, Rotating Machinery Division, Renewable Energy Services, and Field Repair and local Repair Service Centers, places Shermco in a position to handle all things electrical. All done with an emphasis on safety and client service. That’s why we say… if it’s in the electrical power system, Shermco does it.

SUMMARY : Supervise, coordinate, and prioritize the repair of electromechanical equipment AC/DC Motors and Rewinds.

Responsibilities

POSITION TASKS AND RESPONSIBILITIES :

Ensure employees regularly participate in and with company safety programs and policies.

Manage budgets and inventory control.

Work with Project Managers to load all jobs into Scheduling Software and manage resources (people and tooling).

Lead production meetings, safety meetings, employee meetings, and other related meetings.

Drive shop workflow optimization, level loading, and understanding the flow and the management of emergent work priorities.

Carry out all supervisory responsibilities in accordance with the organization’s policies and procedures.

Review staff requirements and participate in recruiting activities, training, and scheduling of personnel.

Ensure all administrative requirements are completed in a timely manner.

Provide staff performance reviews and resolve employee problems.

Ensure a high level of customer service is emphasized at all levels.

Mentor and assist employees.

Maintain frequent contact with employees to ensure engagement & to support retention.

Build a team environment.

Other duties as assigned.

Safety & Compliance

Enforcing safety program(s)

Lead safety meetings while cultivating a safety-first culture that encourages innovation and continuous improvement

Maintain full compliance with all company policies and industry safety regulations

Leadership & Team Management

Supervising employees and assist in employee development

Conduct annual performance reviews

Promote mentoring & employee retention

Run various meetings(department financial reviews, safety meetings, production meetings)

Address employee performance issues and document disciplinary actions as needed

Operations & Workflow Management

Scheduling of jobs to meet customer needs and company expectations

Managing resources (labor + tools)

Optimize workflow and productivity

Ensure proper scheduling and handling of urgent/emergency work

Business & Administrative Skills

Budget management (labor + tools)

Inventory control

Department revenue forecast

Perform additional duties as needed to consistently deliver exceptional service and ensure a superior customer experience that drives long-term loyalty.

Qualifications

Required Qualifications

5+ years of experience in a supervisory or leadership role within a manufacturing, motor shop, field service, or industrial environment

Proven experience managing teams, scheduling work, and allocating resources (labor and tooling)

Demonstrated ability to lead employee performance management, including coaching, reviews, and disciplinary actions

Strong working knowledge of workplace safety standards and regulations (OSHA or equivalent) with a track record of enforcing safety programs

Experience managing budgets, labor planning, and inventory control

Proven ability to prioritize and manage multiple workflows, including emergent or high-priority work

Experience leading team meetings (production, safety, and operational reviews)

Strong organizational and administrative skills with the ability to meet deadlines and ensure completion of required documentation

Effective communication and interpersonal skills with the ability to collaborate across teams and leadership levels

Customer-focused mindset with the ability to balance operational efficiency and service delivery

EQUAL OPPORTUNITY EMPLOYER | DRUG-FREE WORKPLACE

Shermco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Shermco is a drug-free workplace.

NO AGENCIES PLEASE

Pay Range

USD $40.00 - $60.00 /Hr.

#J-18808-Ljbffr