Head of Operations & Business Management

The Operations Manager leads all aspects of daily operations within our ghost kitchen, ensuring a positive and efficient environment for both guests and team members. Reporting to a Multi-Unit Manager, this role is responsible for delivering on sales and profitability targets through effective labor planning, scheduling, inventory management, and team development. The ideal candidate brings a strong sense of ownership, leads by example, and upholds brand standards with consistency and care.

Key Responsibilities

Live Our Core Values

• Embody Hawaiian Bros' values of Aloha Spirit, 'Ohana, Personal Growth, Inclusion,

Honor, and Mahalo.

• Support team members in achieving their best and encourage a welcoming, supportive

workplace.

Operations & People Management

• Support Shift Leads in guiding the team and ensuring a great guest experience.
• Handle minor guest issues with empathy; assist with major concerns and inform your Supervisor.
• Motivate and coach team members, fostering a path for growth and development.
• Schedule shifts that respect team work-life balance and meet business needs.
• Assist with managing payroll and keep hours up to date.

Community & Recruiting

• Build relationships in the community to attract great candidates for Lead roles.
• Help recruit, onboard, and develop Crew, Leads, and Certified Trainers.

Quality & Financial Management

• Ensure the restaurant operates smoothly, following safety and cleanliness standards.
• Monitor financial health by overseeing inventory, labor, and supply orders.
• Track expenses and share insights with your Supervisor aiming for continuous

improvement.

Qualifications

• Experience in team management or restaurant operations preferred.
• Strong communicator with a passion for helping others grow.
• Able to adapt to change and lead the team in adjusting as needed.

Join Us

Be part of a team that values each other, celebrates growth, and always brings the Aloha Spirit

to work

Disclaimer

This job posting is for a position in a restaurant owned and operated by an independent

franchisee organization, not Hawaiian Bros, Inc. This means the independent franchisee,

and not Hawaiian Bros, Inc. is alone responsible for all employment-related matters in the

restaurant including but not limited to setting requirements for each job and all decisions

concerning hiring, firing, discipline, supervision, staffing and scheduling. Hawaiian Bros,

Inc. will not receive a copy of any job application and possesses no control over

interviewing, hiring, or the employment policies and practices of independent

franchisees. If you are hired for this job posting, the independent franchisee, and not

Hawaiian Bros, Inc., will be your employer. This job posting contains some general

information about what it is like to work in a Hawaiian Bros restaurant but is not a complete

job description. People who work in a Hawaiian Bros restaurant perform a number of

different tasks every day, and this posting does not list all of the essential functions of the

job. Our brand is committed to providing equal employment opportunity for all persons

regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual

orientation, gender identity, disability, genetic information, military or veteran's status,

criminal background, or any other characteristic protected by Federal, State, or local law.