Full Time Front Desk Ambassador
$23 - $26 per hourThe Fertility Partners US
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Full-Time Danbury, CT, US
Salary Range: $23.00 To $26.00 Hourly
Illume Fertility specializes in the treatment of infertility, including assisted reproductive technologies (ART) like intrauterine insemination (IUI), in‑vitro fertilization (IVF), and pre‑implantation genetic testing (PGT). Illume Fertility is Fairfield County’s largest fertility clinic and egg donation center and is led by eight board‑certified reproductive endocrinologists. Illume Fertility is consistently recognized as an LGBTQ Healthcare Equality Leader and its Integrated Fertility & Wellness program offers holistic support via acupuncture, mental health counseling, support groups and nutritional counseling. As an Illume Front Desk Ambassador, you are expected to represent the organization when patients come into our offices, to be able to articulate the vision and mission, to promote our services when appropriate, and detect opportunities to improve the patient’s experience for the patient’s convenience and to help the growth of the practice. The position supports the organization’s efforts by carrying out a warm and effective welcoming process, providing premier customer service, and compliance of procedure and policies.
Answers phones and triage calls
Collect and document patient chart items (consent, license, insurance, facesheet, picture).
Order office supplies and manage presentation of the front desk and waiting room.
Responsible for Faxes, Medical Records.
Proficiency in verbal communication in English and understanding of basic written English.
Demonstrated effective interpersonal relationship and customer service skills.
High School diploma or equivalent required
Previous experience in customer or patient service required
Immunization
Staff member must meet immunizations requirements as stated in the Illume Fertility immunization policy.
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