Head of Retail Operations

Posted Wednesday, August 5, 2026 at 6:00 AM

With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company’s managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team!

DUTIES

Recruiting, interviewing, testing, selecting, and training of operations personnel. Training, development, and performance evaluation of operations supervisors.

Oversight and coordination of route, dispatch, vault, and terminal operations through respective managers/supervisors.

Oversight and coordination of maintenance of vehicles, forklifts, and other equipment. See that preventive maintenance and repairs are performed in a timely manner.

Controlling the costs of operations.

Safety of employees, vehicles, and facilities through training, monitoring, and enforcement of policies and procedures.

Security of cargo and terminal through training, monitoring, and enforcement of policies and procedures.

Investigating accidents and processing required paperwork.

Developing and maintaining customer service capabilities among all operations staff. Responding to customer inquiries and/or complaints.

Control overtime hours, monitor employee vacation schedules and maintain effectiveness and efficiency of route, terminal, and vault operations.

Short and long-range operational planning to meet branch goals.

Delivers employee training to licensed armed driver/guards and terminal employees who operate or support armored transportation routes.

Oversee the highly sensitive environment relating to ATM machines and the security required for all safety aspects

Establishes and maintains cooperative relationships with local, state, and federal law enforcement agencies throughout the area and surrounding cities.

Maintains company compliance with regulatory statutes involving DOT, OSHA, and EPA.

Should have basic knowledge of Transit Vault, coin vault and CMS

QUALIFICATIONS

3-5 Years of Leadership Experience a plus

Logistics or transportation experience required

College Education or Military experience is Preferred

1-2 Years of Safety and Security Experience a plus

Loomis is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

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