Head of Programme Management

Buckelew Programs is a leading provider of behavioral healthcare services in the North Bay, providing compassionate mental health, supported housing and substance use treatment.
We are hiring a Program Manager to provide leadership, direction, and oversight to the new Buckelew Employment Service (BES) team. The BES program will utilize the Individual Placement and Support (IPS) model to support people living with behavioral health conditions to work regular jobs of their choosing. In this role, you will be responsible for guiding and empowering staff, managing daily operations, and representing the program with external partners including police and fire departments, local governments, social service providers, and community organizations. Administrative

Oversee daily operations, program growth, staffing, and development of assigned program(s).
Partner with the Finance team to prepare and manage budgets; Support Team Leaders with administrative and clinical recordkeeping tasks.
Monitors outcomes to meet fidelity of IPS model and implements quality improvement plans.
Leads or participates in steering committee meetings to help with IPS supported employment implementation and sustainability.
Ensure safety protocols are consistently implemented across program sites.
Oversee fleet management responsibilities.
Staff Management
Develop and manage staff schedules to meet operational needs.
Hire, train, supervise, and evaluate staff and volunteers in accordance with agency policies.
Provide consultation, supervision, coaching, and performance feedback to staff.
Provides frequent (weekly or every other week) field mentoring for specialists who are new to their jobs, and those with outcomes that are less than desired.
Oversee records requests and subpoena responses in collaboration with Quality and Compliance staff.
Provide crisis intervention and management services as needed.
Helps specialists refine their skills so they can improve outcomes.
Ensure services are delivered with cultural sensitivity and in the preferred language of clients and families.
Program Quality and Compliance
Monitor compliance with legal, regulatory, and contractual requirements, including CARF, CCL, and other certifications.
Oversee quality assurance activities, including chart reviews, incident reporting, and outcome tracking.
Community Outreach & Engagement
Build and maintain partnerships with state and local organizations.
Represent the program through public speaking, advocacy, and participation in community events.
Collaborate and partner with local businesses to increase job pathways.
Maintain knowledge of community resources and connect clients and families withappropriate support.
Participate in committees, task forces, and peer/family support networks.
Master's or Bachelor's degree in Social Sciences, Nursing, or related field; or certification as a Peer Support Specialist, Patient Navigator, Community Health Advocate, or in Alcohol/Drug Counseling. Strong understanding of family and group dynamics, crisis management, treatment planning, and documentation requirements.
Experience with Electronic Health Record (EHR) systems preferred.
Fluency in English required; bilingual English/Spanish preferred.
Ability to remain calm, professional, and flexible in fast-paced situations.
Skilled in Microsoft Office (Word, Excel, Outlook).
Must pass a LiveScan fingerprint background check.
Ability to sustain extended activities including driving, standing, typing, writing, and sitting.

Medical, dental, vision and life and long-term disability insurance, Employee Assistance Program, flexible spending accounts for health, dependent and transit costs, retirement savings plan with company match, eligibility for loan forgiveness, continuing education credits available through our learning management system, and generous paid time off.
We are an Equal Opportunity Employer committed to creating a workplace that celebrates diversity, promotes equality, and fosters inclusion. We encourage applications from individuals of all backgrounds, experiences, and perspectives.