Head of Operations, Managed Transportation

Make a Difference At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Together, we thrive, push our limits, and work as team to help you reach your full potential. At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. The Manager, Operations will play a key role in the management, training, and development of staff and implementation of short and long-term strategic processes. The Manager, Operations will oversee all aspects of the operations staff, primarily the drivers, maintenance, and dispatch staff to ensure that the daily operations and needs of the client are effective, efficient, and are completed based on contractual requirements. The Manager, Operations will strive to ensure the safest and highest quality transportation experience for our passengers while operating within the budget of the contract.

Oversight of Drivers, Dispatchers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance and discipline

Training, retraining and updates to policies, procedures and safety guidelines

Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements

Communicate regularly with client to ensure positive productive relationship, and to assist them with updates, information, and system upgrades as needed

Monitor performance of direct reports and provide coaching and guidance

Bachelor’s Degree (or equivalent combination of education and experience) in a related field

5+ years of experience in transit management

Previous experience working with senior citizens or persons with disabilities

Experience supervising hourly personnel in a passenger transportation environment

Experience training in a classroom and behind the wheel setting

Knowledge of basic safety and training procedures

Previous management experience in the Para-Transit or livery industries preferred

Capabilities as it relates to data analytics preferred

Health and Life Insurance Plans

Dental and Vision Plans

Paid Time Off and Holiday Pay

Casual Dress Environment

Tuition Reimbursement

Minium Salary: $55,000/annually Maximum Salary: $65,000/annually This information reflects the base salary pay range for this job based on current national market data. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. About Us As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations. In 2009, MTM Health’s leadership team created MTM Transit to offer an unparalleled hands-on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources. Over the past 16 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands-on management.

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. Together, we thrive, push our limits, and work as team to help you reach your full potential.

Limitless Growth Opportunities At MTM, your growth powers our movement. Apprenticeships

Reimbursement

Safely Connecting Communities