Casino Hospitality Host

Job ResponsibilitiesThe Casino Host is responsible for ensuring our VIP guests and patrons enjoy a favorable gaming experience, take care of their needs and provide superior service to all guests and patrons. Knows and ensures adherence to department and company policies, procedures, internal controls and government regulations. The casino gaming sales force will be measured and evaluated on their contribution of the financial growth, specifically revenue gained through relationship marketing of their VIP players.Essential Duties/Core CompetenciesGreets and markets to VIP Casino patrons and guests and assist them with their needs.Approves and monitors comp issuance based on player performance in accordance with the approved comp matrixAttends player events both on and off site, interact with invited players and provide superior guest service.Greets and informs guests of the benefits of the Genting Rewards program, identify and either sign-up or get a replacement card while they are on the game.Achieves personal and department goals as determined by management.Actively seeks new players through networking.Cultivates good customer relations to entice incremental trips to the casino from existing customers and build the gaming worth of assigned player base.Speaks with qualified players in person or by phone to sell promotions and special events.Demonstrates an in-depth knowledge of the local, regional and national marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success.Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on customer relations.Work/Educational ExperienceMust be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.High school Diploma or equivalent required. College degree preferred.Previous experience as a casino Host is preferred or two years of related hospitality experience.Experience with direct and in-direct contact with customers.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must possess excellent customer service, organizational, and multi-tasking skills.Must have proficient computer skills.Language Skills:Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents. Fluency in English required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.When on the property or some back of house areas, the noise level increases to loud. Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.Pay Transparency: $71,853 - $91,460Working at Resorts World:Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences.