Head of Operations Management (m/w/d)

About CookUnity: Food has lost its soul to modern convenience. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. And crafted with the passion that nourishes body and soul.
The Operations Supervisor is responsible for overseeing the Fulfillment operation and ensuring the accurate and timely picking, packing, and preparation of orders during their assigned shift. Working in a cold production environment, this role requires attention to detail, strong organizational skills, and the ability to effectively lead and communicate with a team. The Fulfillment Supervisor will utilize technology such as Tableau, Google Sheets and communication tools (Slack, Geneva, Gmail) to monitor operations and ensure smooth workflow.
Operational Oversight / Team Management

Supervise pick-and-pack operations in a FREEZER , ensuring all orders are accurately fulfilled and meet quality standards.
Monitor order progress to ensure timely completion during the assigned shift.
Provide clear instructions and guidance to team members to optimize performance.
Address team member concerns and escalate issues to management when necessary.
Work effectively in a cold storage environment, while training team members on cold storage best practices and safety guidelines.
Use a combination of Tableau and Google Sheets to track and document order progress and team performance metrics.
Communicate effectively using tools like Slack, Geneva, and Gmail to coordinate with other teams and management.
Prepare end-of-shift reports detailing key metrics, issues, and resolutions.
Compliance and Quality Control

Ensure all orders meet company quality standards before dispatch.
Operate pallet jack and PIT equipment to move pallets of product

Pick and Pack SOP’s
Inventory Counting
Experience: Minimum 2 years of supervisory experience in a fulfillment, warehouse, or logistics role.
Technology Skills: Proficiency in Google Sheets and familiarity with communication tools like Slack, Geneva, and Gmail.
Leadership Skills: Strong ability to manage and motivate a diverse team.
Attention to Detail: High level of accuracy in monitoring operations and fulfilling orders.
Health Insurance coverage with Cigna
✅ Weekly payments
If you’re interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.

All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. If you’re interested in this role, please submit your application, and if we think you might be a fit, we'll get in touch with you. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.
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