Head of Service Management

Full-time
United Construction & Forestry is a John Deere Dealership with multiple locations across the Northeast. We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service.
United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand. We will continue to invest heavily in the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team. United Construction & Forestry is a sister company to United Ag & Turf, so the opportunities for our employees to leverage career growth and advancement are endless. Bonus Program
Training through John Deere University
A comprehensive employee benefits plan that includes medical, dental, vision, and 401K Match
Referral Bonus
Employee Assistance Program
Paid Company holidays
Company Paid Life Insurance
Job Type: Full-time
Schedule: Monday - Friday 1st shift - Saturdays as needed
United Construction & Forestry is looking for a Service Manager who will be responsible for maintaining a schedule of shop work, assigning personnel to specific work orders, giving work direction to Service Technicians in the repair of equipment, maintaining a schedule of field service work to be done while scheduling personnel for such, and maintaining a list of trucking to be done on pick-up and delivery of equipment.
Supervise all Service Department personnel
Supervise the opening and closing of work orders for control of each shop job
Maintain and monitor detailed records of time and performance of Service employees
Monitor and schedules pick-up and delivery of equipment
Frequently interacts with the customer to explain quotes and any changes within the quote prior to services being performed to ensure customer satisfaction
Up-sells any service that is necessary to keep the product operating more efficiently and safely
Order and maintain needed shop supplies
Monitor customer satisfaction through phone calls and on-site visits
Reports on the status of shop goal and objective achievement to either the RPSM or GM
Assists in planning and developing service marketing programs
Act as site safety coordinator in conjunction with Corporate Safety Manager
Monitor training needs and provides for the delivery of such training as required
Excellent customer service skills and follow through ability
Familiar with the equipment industry, John Deere and competitive products preferred
General understanding of mechanical/technical terms, and knowledge of methods, materials, tools, and techniques used in the repair of customer and dealer owned equipment
Ability to use standard desktop load applications, email, internet functions and Service Advisor
Ability to work varying shifts, weekends, and holidays or as needed for an on-call rotating basis
Solid understanding of financial principles relative to Service Department operations and company business systems
Exhibits necessary skills to effectively manage a fast-paced environment
Achieves and maintains forklift certification
Ability to travel for customer service and training as needed
Bachelor's degree is preferred, Heavy equipment service experience may be substituted or combined with education.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Maneuver on/under heavy equipment and around construction/agricultural sites with loose-footing and irregular terrain.
Operate a motor vehicle both day and night.
While performing the duties of the job, the employee is required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone
Hearing ability is sufficient to communicate with others in person or over the phone