Head of Supply Chain & Logistics

Logistics Manager

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Department: Operations Reports to: COO Location: Los Angeles, CA

Position Summary

The Logistics Manager oversees domestic and international shipping, receiving, inventory movement, and third-party logistics (3PL) operations. This role ensures products move accurately, efficiently, and on schedule from suppliers through warehouses and distribution partners to customers.

The ideal candidate brings direct experience managing international shipments and international 3PL providers, with a strong working knowledge of customs clearance, import/export documentation, duties, tariffs, and landed costs. This is a hands-on management position that combines planning, vendor accountability, and process improvement with active participation in receiving, packing, shipping, and moving merchandise as business needs require.

Essential Duties and Responsibilities

International Shipping and Receiving

Manage inbound and outbound domestic and international shipments, including air, ocean, parcel, and ground transportation.

Coordinate with suppliers, freight forwarders, customs brokers, carriers, and warehouses to ensure timely pickup, customs clearance, receipt, and delivery.

Prepare, review, and maintain shipping documents, including commercial invoices, packing lists, bills of lading, and applicable import/export records.

Track shipments, communicate delivery updates, and resolve delays, shortages, damage, discrepancies, and freight claims.

Oversee receiving procedures to verify quantities, product condition, and accurate inventory entry.

International 3PL Management

Manage relationships with domestic and international 3PL providers responsible for warehousing, inventory, fulfillment, shipping, and returns.

Establish service expectations and monitor inventory accuracy, order accuracy, processing times, delivery performance, and costs.

Coordinate inventory transfers and replenishment across company and 3PL locations.

Review 3PL invoices, investigate discrepancies, and hold providers accountable for service and billing accuracy.

Support provider selection, onboarding, rate negotiations, and operational improvements.

Customs, Duties, and Tariffs

Coordinate with customs brokers and qualified trade compliance resources to support accurate customs entries, product classifications, country-of-origin information, and shipment valuation.

Monitor applicable duties, tariffs, and customs requirements and communicate their effects on shipment planning and costs.

Review freight, brokerage, duty, tariff, and related charges to support accurate landed-cost reporting.

Maintain organized import/export records and resolve documentation or clearance issues promptly.

Warehouse and Inventory Operations

Oversee daily receiving, storage, picking, packing, shipping, and returns.

Maintain accurate inventory records through cycle counts, reconciliations, and investigation of discrepancies.

Establish and maintain shipping, receiving, inventory, and warehouse procedures.

Train and coordinate assigned employees and provide hands-on operational support during peak periods or staffing gaps.

Maintain clean, organized, and safe work areas and promote proper material-handling practices.

Track operating results and implement improvements that reduce errors, control costs, and improve service.

Supervise the Los Angeles warehouse team supporting wholesale and e-commerce operations, including receiving, inventory control, order picking, packing, shipping, and returns. Assign daily priorities, train team members, and monitor productivity, accuracy, safety, and timely order fulfillment.

Required Qualifications

At least five years of relevant logistics, shipping, receiving, or distribution experience, including supervisory or management responsibilities.

Demonstrated experience managing international inbound and outbound shipments.

Direct experience managing international 3PL relationships and performance.

Working knowledge of customs clearance, import/export documentation, duties, tariffs, Harmonized System/HTS classifications, and Incoterms.

Experience coordinating with freight forwarders, customs brokers, and international carriers.

Proficiency with inventory management, ERP or warehouse management systems, and Microsoft Excel.

Strong organizational, communication, problem-solving, and vendor-management skills.

Willingness to participate directly in warehouse and material-handling activities.

Preferred Qualifications

Bachelor s degree in logistics, supply chain management, business, or a related field, or equivalent practical experience.

Experience supporting wholesale, retail, and e-commerce fulfillment.

Experience managing inventory across multiple countries or warehouse locations.

Physical Requirements and Working Conditions

Work in both office and warehouse environments.

Regularly stand, walk, bend, reach, stoop, and move throughout warehouse and shipping areas.

Lift, carry, and move cartons, products, and materials weighing up to 30 pounds, using appropriate assistance or equipment when needed.

Assist with receiving deliveries, moving inventory, picking, packing, and preparing shipments.

Safely use carts, pallet jacks, and other authorized material-handling equipment following required training.

Coordinate with international partners across time zones and occasionally support shipments or operational needs outside normal business hours. xhyhwjd

The essential functions of this position may be performed with or without reasonable accommodation.