Senior Field Technology & Support Analyst

Job Summary Works with Global Technology (GT) Centers of Expertise to provide

daily technical support as well as tactical support of site technology projects,

department initiatives, and the implementation of division-wide GT projects at

assigned corporate or field locations. The Senior Analyst is accountable for

delivering day-to-day technical support, implementing assigned technology

project work, and achieving project goals in alignment with established

Serves as a liaison between GT and the on-site

business operations for Corporate, Resort Operations, Contact Centers and

supporting and installing computer and printing endpoints, end user business

technology applications and miscellaneous equipment and peripherals for MVW GT

customers. direction and guidance to internal customers regarding their current and future

for leading installation resource teams for Field Services, Network Engineering,

Voice Engineering and Site Deployment infrastructure related projects ranging in

software, and communications support for an assigned area or areas. for identification, resolution, and documentation of software and hardware

failures reported by MVW users or the GT Service Desk. operations in support of assigned business areas, e.g., Contact Centers, and/or Marketing and Sales Centers. Tier-2 support of computer and printing endpoints, miscellaneous equipment and

Provides Tier-2 level support and establish/participate in

appropriate coverage for support of systems. primary navigation through Windows OS and MVW applications. resolve system installation problems as they occur and follow established

problems related to system and software operating procedures while on property.

Applies working knowledge of technology equipment and/or processes in the

performance of assigned tasks. Acts as a liaison between local vendor

representatives and site management staff at assigned locations, e.g., corporate office, marketing and sales galleries, or contact centers. status updates and comments to the project owner(s), management, and team

areas including projects, departmental and site inquiries with regards to cost

estimates for projects, budget tracking, and managing expectations of those

asset tracking and billing purposes. Adapts and positively reacts to changes

Communicates to change management, site phases,

Shift work and travel may be required. Ability to use a personal smart

cell phone for communication, during and outside of regular work hours.

Maintains confidentiality of proprietary materials and information. Education Bachelor’s degree in computer science or related discipline or

equivalent technical training and on-the-job experience. three years of progressive work experience in technical customer service

support. versions of Microsoft Office and Windows technical support abilities

Intermediate network cabling/wiring knowledge, skills, and support abilities

Experience installing desktop hardware/software and peripherals Demonstrated

desktop troubleshooting skills Video and audio web conference support Wireless

communication support Intermediate Telephony knowledge, skills, and support

abilities Intermediate VOIP knowledge, skills, and support abilities

Professional Skills and Attributes Personal Attributes: Diversity

Relations, Teamwork, Excellent Customer Service Organization: Orientation, Multi-Tasking, Time Management, Planning Analytical Skills:

Learning, Computer Skills, Decision-making, Problem Solving Computer Software:

Microsoft Office (including Word, Outlook, Excel, and PowerPoint)

Communications: Listening, English Language Proficiency, Writing, Telephone

assistance. for an extended period of time or for an entire work shift. LI-KR1 Marriott Vacations Worldwide is an equal opportunity employer committed

Along the way, they help us discover our best selves. Marriott Vacations Worldwide

(the story, the heart of our success comes from the quality - and exceptional

longevity - of our relationships with our associates and customers. Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120

Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90

countries and territories Approximately 1.6 million exchange network members