Referral Clerk - Immediate Hire

Join Our Team as a Laboratory Specimen ProcessorYou are a superhero when it comes to patient specimens. You've got problem-solving instincts, a passion for patient care, and the drive to keep things running smoothly. Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours?Monday-Friday 7 am to 3:30 pm; matches label and individual specimen identifiers every timeProperly store samples that are not utilized for referral or send-a-way testing in the appropriate storage location for easy access by other departmentsUnderstands how to properly retrieve samples from all Apollo storage locationsSpeaks with clients or their designees in a professional manner. Communication examples include test clarification, verification of specimen arrival or request for additional patient information as needed to perform requested testingData collection or logging of information as requested by supervisor/managerCommunicates with all AEL staff verbally in a professional and timely manner. Items that may require exchange include problematic specimens, special client requests, complaints or comments that require follow-up, interface anomalies or equipment failureIn all communications especially when answering the phone, keep in mind you always represent the company; make sure all questions are addressed, even if this requires transfer to technical staff members or supervisorsRotates responsibility for weekend assignmentsProperly and promptly work all pending lists to assure all samples have been sent to the testing laboratory within 48 hours of log in at AEL – exceptions would be limited to samples shared with in-house testing locations, PREPAY that require client bill or patient pre-payment and PRIOR authorization holds that require insurance authorization prior to sending sample for testingSubmit account correction forms for approval timely so that clients can be notified as soon as possible if testing is not going to be performed for whatever reason (examples include: wrong sample received, QNS, hemolysis, duplicate orders, but are not limited to these)Timely follow up on email, phone calls, faxes, TNP portals and e-Excepts from reference labsDuring the workstation log process, identify AOE's that have not been properly answered, remove those orders from the batch until the proper answers have been obtained and enteredPrepares all manual reference lab requisitions to be scanned into electronic storageProperly package samples for shipment to reference labs such as required for courier pick up, courier pick up for direct delivery to the airport, and FedEx shippingMaintains temperature QC checks of the department refrigerator and freezer when assignedMaintains cubicle work areas in an organized and clean manner each dayMaintains reference supplies as required to process orders for shipmentCommunicate any testing issues from reference labs that will delay test resulting to managementSafety and packing/shipping training must remain currentIdentify and properly hold all test orders that are listed as PREPAY or PRIOR until the Prior Authorization Coordinator confirms to send out or cancel testing.Performs related duties upon request of managementAll you need is:High School Diploma or equivalentPrevious training or experience in specimen collection or processingStrong reading, writing, and analytical skillsAbility to operate general laboratory equipment, including but not limited to: telephones, computers, centrifuges, and audible alarms.Bonus points if you've got:1 - 2 years of related experience in clinical laboratory, data entry, or productionWe'll give you:Appreciation for your workA feeling of satisfaction that you've helped peopleOpportunity to grow in your professionFree lab services for you and your dependentsWork-life balance, including Paid Time Off and Paid HolidaysCompetitive benefits including medical, dental, and vision insuranceHelp saving for retirement, with a 401(k) plus a company matchA sense of belonging – we're a community!This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Scheduled Weekly Hours: 40Work Shift: 1st Shift (United States of America)Job Category: Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.