Field Service Engineering

GenServe is the nation’s leading independent provider of scheduled and emergency power generator maintenance, repair, and sales, primarily serving commercial customers. Through a combination of organic growth and strategic acquisitions, GenServe is rapidly expanding its national footprint as a one-stop shop for generator solutions.

Responsible for providing Professional Technical Services for Genserve Inc. customers including technical site analysis to resolve customer issues and to perform remedial maintenance & repair duties on various make and models of UPS Systems from 1 -1000 kVA. Systems will include a complete range of single-phase, 3-phase UPS Systems, Switch Gear, Battery Plants, DC Plants, STS, PDU’s & Emergency Lighting Inverters and associated peripherals. Fundamental knowledge of electrical distribution systems, basic test and measurement equipment, fundamental knowledge of electrical code and IEEE requirements, and in-depth knowledge of electronic principles is required. A high level of customer service skills is required as well as the ability to travel regionally. Perform Startup/Commissioning on UPS/Critical Power equipment across various product lines both single module and multi- module systems.
Perform Preventive Maintenance on various makes and models of single module and multi-module systems.
Perform Unscheduled Maintenance and repairs on various makes and models of UPS/Critical Power Systems on single module and multi-module systems up to 1000 kVA.
Perform basic Power Audits of customer’s distribution systems.
Document all required information for each site visit performed on the UPS/Critical Power Systems listed in the Job Description as well as DC/Battery Plants.
Work with other team members to complete custom and large installation projects.
Be prepared to always respond promptly and professionally to emergency calls including holidays and weekends.
Work with the OEMs for UPS/Critical Power Systems Software upgrades and other OEM required repairs.
Perform site visits, technical evaluations, complete Critical Action Reports, Status Reports and Field Service Reports.
Assist in Warranty Contract Sales as required.
Maintain integrity of site information and report description to the UPS Supervisor & UPS Service Manager.
Train other Field Service Engineers on product knowledge when required
Properly document, label, and return all defective parts utilized in the repair of UPS System equipment to the designated disposal/repair location.
customers on basic operation of their equipment. Inform customers of issues which they may have experienced with their equipment in a way which is beneficial to the customer as well as Genserve Inc. Perform other duties as assigned and attend customer meetings at the UPS Service Directors request.
High level of technical knowledge of electronic/electrical component theory.
Must operate within division policy guidelines using independent judgment in achieving assigned objectives
Must comply with all safety policies, practices and procedures
Ability to read, analyze, and interpret Electrical Single Lines, general business procedures, professional documents, technical procedures, engineering blueprints, and governmental regulations. Ability to write Service
Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, graphics, etc.
Must have 8-10 years extensive Uninterruptible Power Supply maintenance, installation & repair experience on major brands such as Eaton, APC, MGE, Toshiba, Mitsubishi, Liebert/Vertiv, Online Power, Myers, Chloride & Reillo UPS.
Must have Factory OEM Training certifications in all or some of the above.
Working knowledge of combined Generator, ATS & Fire Alarm Systems a plus.
Must be agile and mobile with respect to finger, hand, arm and leg movement.
Associate degree or above in electronics/electrical with at least 8 years of related experience OR have 10-15 plus years equivalent experience in a related field, or equivalent combinations of education and experience.
Who we are, how we do business, our business relationships and customer approach allow us to attract and retain the best industry talent. Our ability to connect with our customers and colleagues with respect sets the standard. Across our company, our people provide customer service that's exceptional in every way. Power Inc. we’re not just another company…we are a brand.
We offer a competitive benefits package which includes medical dental and visions, 401k, development and training opportunities.