Restaurant Reservationist/Receptionist

Job Description
Job Description Description: Happy Corner Hospitality Group, home to Motek, Yalla, and Sesame Bakery, is a Mediterranean restaurant collective. As a family-owned business committed to enriching Miami's and New York’s food culture, we deliver genuine, thoughtful, and delectable Mediterranean dishes with a focus on freshness and quality ingredients.

Position Summary
Motek is seeking a highly organized, guest-focused, and detail-oriented Reservationist/Receptionist to oversee reservations and guest communications across all locations in addition to supporting the corporate office with various tasks. This position plays a critical role in maintaining reservation accuracy, supporting guest satisfaction, and ensuring a smooth operation at our corporate office. The ideal candidate is proactive, professional, calm under pressure, and understands that hospitality begins with the first interaction.

Responsibilities:
Manage all incoming reservations via phone, SevenRooms (or reservation platform), email, and online channels
Answer guest inquiries regarding reservations, large party bookings, waitlists, and general restaurant information
Process reservation modifications, cancellations, and special requests accurately
Monitor reservation pacing to prevent overbooking and ensure proper service flow
Charge and document applicable no-show and late cancellation fees in accordance with company policy
Respond to guest inquiries regarding no-show charges professionally and clearly
Assist guests with receipt requests, billing questions, and transaction confirmations
Support management with chargeback disputes by gathering documentation, reservation details, and proof of service
Maintain accurate guest profiles and notes within the reservation system
Communicate VIP arrivals, large parties, and special accommodations to management teams
Assist in private dining and large group inquiries as needed
Uphold Motek’s brand voice and hospitality standards in all written and verbal communication
Place office supplies orders as needed
Open, scan, and send mail to various departments

Schedule:
~ Flexible scheduling based on business needs

Skills & Competencies:
Strong customer service mindset
High level of discretion and professionalism when handling billing matters
Conflict resolution and de-escalation skills
Revenue protection awareness
Accountability and strong follow-through
Team-oriented communicator
Benefits:

• Wages paid weekly
• 401k savings plans
• Medical, dental and vision insurance (upon eligibility)
• Employee discounts

Requirements:
Previous restaurant or hospitality experience preferred
Experience with SevenRooms, OpenTable, or similar reservation systems strongly preferred
Familiarity with POS systems and payment processing platforms is a plus
Strong understanding of cancellation policies and guest recovery practices
Excellent written and verbal communication skills
Strong attention to detail and organizational ability
Ability to multitask and remain composed under pressure
Professional, warm, and solution-oriented demeanor