Head of Maintenance and Facility Management (m/w/d)

Facilities Management DirectorJLL empowers you to shape a brighter way.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.The Facilities Management Director plays a pivotal role in leading and developing a high-performing team of facilities management and engineering professionals across a distributed site portfolio throughout the US. In this position, you'll be responsible for ensuring exceptional service delivery and outstanding customer experiences while serving as a strategic point of contact for the client. This role offers the flexibility of primarily remote work while maintaining meaningful connections through client site visits (~30% travel). You'll collaborate closely with cross-functional teams to drive operational excellence, oversee financial performance, and maintain the highest standards of facility management and workplace experience services. While we welcome applications from all qualified candidates, the ideal candidate lives in or near the Orange County/South Bay area (or is open to relocating) to accommodate regular travel between multiple regional client sites approximately twice weekly.Lead and mentor a distributed team of facilities management and engineering professionals, fostering their growth and development while ensuring consistent service excellence across all client locationsOversee CMMS (Computerized Maintenance Management System) administration throughout the regionOversee comprehensive facility condition inspections and assessments of building systems and maintaining accurate account financial recordsPartner with other Account Directors to deliver integrated maintenance and repair services, workplace experience programs, succession planning, and exceptional client and customer supportMonitor and evaluate vendor performance to ensure service delivery meets client expectations and contractual obligations, maximizing utilization of preferred suppliers and contractorsServe as the primary regional interface with customers at client properties, representing JLL's commitment to outstanding customer service and relationship managementDrive client satisfaction initiatives by proactively monitoring service quality, addressing concerns, and implementing continuous improvement strategies for Facility Management and Workplace Experience servicesCollaborate with Site Engineering teams to optimize asset management, resolve work orders efficiently, and strengthen partnerships with Engineering, PDS, MAC, and OP teamsContribute to capital budget development and management, supporting the Account team in executing both short-term and long-term strategic projects and initiatives for clientsRequired qualifications:10+ years of progressive experience in facilities management with 2+ years in director capacityBachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent combination of education and professional experienceDemonstrated knowledge and expertise of facilities maintenance and operations, including HVAC systems, electrical systems, telecommunications infrastructure, furniture management, and building energy management systemsProven track record of successfully managing large facilities maintenance operations and soft services delivery across multiple sitesStrong experience in vendor management, contract administration, and lease portfolio oversightDemonstrated success in expense management, budget development and monitoring, and financial reporting for facilities operationsExperience in capital planning processes and successfully executing capital improvement projectsExceptional customer service orientation with proven ability to build and maintain strong client relationshipsExcellent organizational, leadership, and team management capabilities with the ability to mentor and develop talentPreferred qualifications:Experience managing corporate and manufacturing environmentsProven success managing subtenant relationships and complex lease portfoliosAdvanced proficiency in data analysis and using data-driven insights to improve operations and client satisfactionFamiliarity with lease management systems and processesProfessional certifications such as FMP (Facility Management Professional), CFM (Certified Facility Manager), or similar credentialsExperience working with enterprise-level CMMS platforms and driving system optimizationTrack record of achieving and exceeding key performance indicators in a multi-site facilities management environmentCOMPENSATION: $200-260K BASE + 30% TARGET BONUSThis position does not provide visa sponsorship. Location:Remote –Los Angeles, CA, Mesa, AZ, Seal Beach, CAIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. Personalized benefits that support personal well-being and growth:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysEarly access to earned wages through Daily Pay