Head of Programme Management

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Full Time FLAGSHIP SITE, Washington, DC, US

The Program Manager provides strategic leadership for the Marj & Mak Vocational Center (MMVC), overseeing workforce development, education, vocational training, financial capability, benefits navigation, and employer engagement initiatives that promote long-term economic mobility for women experiencing homelessness. The Program Manager develops employer and educational partnerships, supervises staff, manages program performance, ensures grant compliance, and leads continuous quality improvement. Through trauma-informed, strengths-based, person-centered practices grounded in the social determinants of health, the Program Manager advances equitable access to meaningful employment, education, financial stability, and career advancement opportunities. Program Development and Management

Oversee employment readiness, career coaching, resume development, interview preparation, digital literacy, financial capability, vocational assessments, and Individual Employment Plans.

Develop education pathways including GED, adult education, community college, FAFSA support, certifications, apprenticeships, and continuing education.

Expand financial capability programming to include budgeting, credit building, banking, taxes, debt reduction, savings, and asset building.

Lead continuous quality improvement initiatives using participant and outcome data.

Staff Supervision and Training

Conduct quality assurance reviews and ensure documentation meets organizational and funder standards.

Offer continuous professional development and training for the MMVC team to uphold exceptional service standards.

Offer direct client support encompassing employment and benefits evaluations, SSI/SSDI Outreach, Access, and Recovery (SOAR) application assistance, tailored functional literacy plans, crisis intervention, and facilitation of referrals to suitable internal and external resources.

Data Management and Reporting

Data collection and analysis to drive program enhancement initiatives.

Community Outreach and Education

Develop and maintain employer partnerships that create hiring pipelines, internships, apprenticeships, job shadowing, and hiring events.

Represent MMVC with workforce agencies, educational institutions, government partners, and community collaboratives.

Bachelor's degree in human services, Workforce Development, Education, Social Work, Public Health, Business, or related field ( Master's preferred).

Minimum four years of workforce development, vocational rehabilitation, adult education, or related experience, including two years of supervisory experience.

Knowledge of DC workforce systems, benefits programs, grant-funded programming, and employer engagement.

Proficiency in providing programs encompassing vocational development, financial coaching, and adult literacy education, including curriculum development.

Proficiency in volunteer and intern management.

Experience working with marginalized populations, including individuals experiencing homelessness and those with physical, mental health, or substance use challenges.

Strong leadership, supervision, and program management skills.

Experience in workforce development, career coaching, adult education, and employer engagement.

Excellent communication, relationship-building, and collaboration skills.

Strong organizational, project management, and problem-solving abilities.

Ability to analyze data, monitor outcomes, and prepare program reports.

Proficiency with Microsoft Office, Google Workspace, HMIS, and other data management systems.

Commitment to diversity, equity, inclusion, cultural humility, and N Street Village's mission and values.

Exposure to toxic/caustic/chemicals/detergents

Exposure to moving mechanical parts

Exposure to potential electrical shock

N Street Village’s (NSV) goal is to ensure every woman in Washington D.We offer a welcoming and inclusive environment in service to one another, our clients, and to our community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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